Remote Student Success Advisor (EST Hours)

Achieve Test Prep; New Jersey; Remote; USD 45,000 - 55,000; Full time

Job summary

Achieve Test Prep is seeking a compassionate Student Advisor to join our fully remote Customer Success team. You will guide U.S.-based students through their educational journey, offering encouragement and clear next steps to keep them motivated and on track.

In this remote role aligned to EST, you’ll leverage data, internal tools, and AI-powered insights to deliver proactive, personalized support and drive adoption and satisfaction for our students.

Qualifications

• Experience in customer support, advising, or another people-facing role.
• Strong written and verbal communication in English.
• Ability to stay organized while managing multiple student relationships.

Responsibilities

• Build supportive, long-term relationships by understanding each student’s goals, progress, and challenges.
• Provide personalized guidance to keep students engaged and moving forward academically.
• Support students through onboarding and ensure they feel confident using our systems.
• Proactively identify obstacles and work with students to overcome them.
• Respond to student inquiries with empathy, ownership, and timely follow-up.
• Maintain accurate and up-to-date student records in our CRM.
• Collaborate with internal teams to support students with academic or financial-related needs.

Skills

Customer support

English communication

Remote work

CRM experience

Organization

Tools

CRM software

Email tools

Job description

Achieve Test Prep is seeking a compassionate Student Advisor to join our fully remote Customer Success team. You will guide U.S.-based students through their educational journey, offering encouragement and clear next steps to keep them motivated and on track.

In this remote role aligned to EST, you’ll leverage data, internal tools, and AI-powered insights to deliver proactive, personalized support and drive adoption and satisfaction for our students.