Remote Financial Aid Advisor for Online Learners

Post-University; Waterbury (CT); A distancia; USD 41.000 - 50.000; Jornada completa

Descripción de la vacante

Post University seeks a remote Financial Aid Advisor to support online learners through tuition and financial aid processes. You will guide students on payment options, collect documentation, and ensure compliance with federal and institutional policies.

The role emphasizes strong customer service, problem solving, and collaboration with Admissions, Student Accounts, Registrar and Advising to maximize student success and retention; remote work readiness and 80% ready time on inbound queue

Formación

• Associate’s degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking.

Responsabilidades

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% “ready time” on inbound phone queue.

Conocimientos

Communication skills

Customer service

Problem-solving

Multitasking

Detail-oriented

Team collaboration

Microsoft Office

Data entry

Educación

Associate’s degree or equivalent experience

Herramientas

Microsoft Office

University systems

Descripción del empleo

Post University seeks a remote Financial Aid Advisor to support online learners through tuition and financial aid processes. You will guide students on payment options, collect documentation, and ensure compliance with federal and institutional policies.

The role emphasizes strong customer service, problem solving, and collaboration with Admissions, Student Accounts, Registrar and Advising to maximize student success and retention; remote work readiness and 80% ready time on inbound queue