Student Support Advisor - Remote (Pacific or Mountain Time Zone Location)

DeVry University

Oregon

Hybrid

USD 42,000 - 64,000

Full time

7 days ago

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Benefits offered by this job

401k

Tuition assistance

Remote & hybrid opportunities

Comprehensive health coverage

Generous PTO

FSA/HSA options

Job summary

DeVry University is seeking a Student Support Advisor to guide students through enrollment, financial planning, and access to aid programs. You will partner with Admissions, monitor progress, and connect learners with campus and online resources to foster graduation success.

You will advocate for students, maintain accurate records, and use data to identify barriers, while supporting a culture of CARE and professional service across departments.

Qualifications

Some college coursework required.
A minimum of 1-year of exceptional customer service or prior advising experience in an education setting.
Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems.
A work environment free of distractions during scheduled shifts.
Home office must have DSL or Cable Internet wired via Ethernet.

Responsibilities

Provide support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding options to enable students to make informed decisions
Develop and validate an estimated financial plan and establish clear timelines for applicants to ensure financial preparedness for the commencement of their educational journey
Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations
Monitor student accounts, provide guidance on financial eligibility and regularly evaluate academic and financial awards to promote positive student outcomes
Proactively identifying possible academic and financial obstacles by analyzing student data, and work collaboratively with students to overcome them
Effectively leverage data and systems to track accurate enrollment, persistence and graduation information
Possess knowledge of resources that can aid in providing informed recommendations based on student needs, such as self-service tools, attendance in new student orientation, active participation in the online student community, and more
Ensure precise documentation and preservation of information by capturing and recording all interactions in the designated institutional
Employ a high level of discretion and independent judgement to proficiently evaluate intricate academic and financial situations throughout the student life cycle

Skills

Customer service

Advising

Communication

Time management

Problem solving

Education

Some college coursework

Tools

Microsoft Office Suite

Internet applications

Database software

Job description

DeVry University strives to close our society's opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.

About the Position

The Student Support Advisor plays a vital role in supporting students throughout their educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. Their role involves providing proactive, prompt, and accurate advising on financial, academic, and service-related matters, to ensure students receive the necessary support to reach graduation. This includes advocating for students at every stage of their academic journey by establishing personalized relationships, monitoring their financial and academic progress, and promoting their success through holistic advising. In addition, the Student Support Advisor serves as an advocate for students and connects them with resources and support services, addressing their concerns, and working collaboratively with faculty and staff to ensure they have the tools and support they need to succeed.

DeVry Student Support Advisors: Helping Students Thrive

Your responsibilities/What you'll do

Provide support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding options to enable students to make informed decisions
Develop and validate an estimated financial plan and establish clear timelines for applicants to ensure financial preparedness for the commencement of their educational journey
Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations
Monitor student accounts, provide guidance on financial eligibility and regularly evaluate academic and financial awards to promote positive student outcomes
Proactively identifying possible academic and financial obstacles by analyzing student data, and work collaboratively with students to overcome them
Effectively leverage data and systems to track accurate enrollment, persistence and graduation information
Possess knowledge of resources that can aid in providing informed recommendations based on student needs, such as self-service tools, attendance in new student orientation, active participation in the online student community, and more
Ensure precise documentation and preservation of information by capturing and recording all interactions in the designated institutional
Employ a high level of discretion and independent judgement to proficiently evaluate intricate academic and financial situations throughout the student life cycle

How you can be successful

Successfully complete all assessments included in the training program with a passing score, which is essential for ensuring accurate advising
Having a genuine passion for students' success and aiding them in accomplishing their goals is crucial
Demonstrate the ability to analyze complex problems and develop innovative solutions through advanced critical thinking skills, resulting in improved efficiency and productivity in previous roles
Collaborate with other departments across various functions to ensure a superior student experience, from the initial application stage to graduation
Your success will heavily depend on being tech-savvy, as you must possess the ability to effortlessly navigate multiple systems with ease to perform your job
Adhere with all organizational, state, federal and accrediting body policies and procedures, while actively engaging in the evolution of the organization
Retains a comprehensive understanding of university programs, prerequisites, course materials, and academic engagement to promote support for student success, persistence and program completion
Demonstrate exceptional self-starter qualities, adeptness to prioritization, and proficiency in time management and problem-solving skills, while upholding a strong commitment to providing outstanding customer service in line with our Culture of Care
Exhibit strong attention to detail and communication skills, with the ability to articulate and convey student account information
Remain accountable to meeting and exceeding service level metrics
Work effectively in a fast-paced environment

Schedule, Availability & Remote- Work Expectations:

Must be able to work a flexible schedule including weeknights and Saturdays.
Candidates must be able to consistently work their assigned schedule once established.
The schedule includes evening hours, depending on business needs.
While we understand occasional situations may arise, this role requires reliable and consistent availability during scheduled working hours.
Able to sit and work at a desk on the computer for extended periods of time.
Ability to maintain a professional, distraction-free work environment during scheduled working hours, with no conflicting responsibilities that would interfere with the ability to perform the essential duties of the position
Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used).

Minimum Qualifications

Some college coursework required
A minimum of 1-year of exceptional customer service or prior advising experience in an education setting
Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid
Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, teams), internet applications, and database software systems
A work environment free of distractions and interruptions, with no conflicting responsibilities during your scheduled shift
Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router via Ethernet and provides the minimum required internet speeds (wireless, satellite or dial-up internet services are not permissible)

Preferred Qualifications