Remote Student Success & Accountability Coach

Catalyst Point Consulting; United States; Remote; USD 203,000 - 243,000; Full time

Job summary

CoachEasily is seeking a proactive Accountability Coach to support students through their learning journey, driving engagement and weekly goal completion in a remote setting. You will coordinate live sessions, resolve queries, and ensure smooth onboarding through program completion.

The role emphasizes confident communication, relationship-building with students, and ownership of issues before escalation. Weekend work is required, with one weekday off.

Qualifications

• Graduate in any discipline.
• Minimum 3 years and maximum 5 years of relevant professional experience.
• Experience in EdTech, training, coaching, online learning, student support, customer success, or community management will be an advantage.
• Must be comfortable working on weekends.
• A personal laptop or desktop computer is mandatory.
• A stable and reliable internet connection is mandatory.
• Must be comfortable attending online meetings and communicating with students digitally.

Responsibilities

• Student onboarding: Welcome new students and guide them through WhatsApp groups, program links, login access, payment steps, agreements, and learning resources.
• Student engagement and accountability: Maintain active communication, conduct regular check-ins, follow up on weekly goals and assignments, and encourage consistent participation.
• Community management: Create and manage WhatsApp groups and sub-groups, share announcements and motivational content, and maintain a positive, respectful community culture.
• Session coordination: Send pre-session reminders, instructions, and links; coordinate with coaches, hosts, and co-coaches; and help ensure students are technically ready.
• Attendance and participation tracking: Monitor attendance and punctuality, maintain attendance sheets and screenshots, track engagement, and share updates with the internal team.
• Post-session follow-up: Share recordings, notes, captions, worksheets, mind maps, links, and other learning materials within required timelines.
• Query and issue resolution: Respond to student questions, troubleshoot basic login/access issues, identify root causes, and coordinate with the relevant team until resolved.
• Administrative coordination: Maintain the program calendar, meeting notes, student records, task trackers, and internal updates accurately.
• Payment and agreement follow-up: Remind students about pending payments, forms, agreements, and other program requirements professionally and on time.
• Progress monitoring: Identify students with low engagement, missed sessions, or pending tasks and proactively reach out to understand barriers and support completion.
• Team collaboration: Coordinate with coaches and the internal team, communicate urgent issues promptly, and provide coverage for essential tasks when required.
• Program support: Assist with special activities, retreats, schedule changes, and other program-related tasks as required.

Skills

Communication

Relationship management

Problem solving

Proactive ownership

Tech adaptability

Organization

Time management

Teamwork

Attention to detail

Empathy

Education

Bachelor's degree

Tools

Video conferencing

Spreadsheets

Messaging apps

Job description

CoachEasily is seeking a proactive Accountability Coach to support students through their learning journey, driving engagement and weekly goal completion in a remote setting. You will coordinate live sessions, resolve queries, and ensure smooth onboarding through program completion.

The role emphasizes confident communication, relationship-building with students, and ownership of issues before escalation. Weekend work is required, with one weekday off.