Accountability Coach

Catalyst Point Consulting; United States; Remote; USD 203,000 - 243,000; Full time

Job summary

CoachEasily is seeking a proactive Accountability Coach to support students through their learning journey, driving engagement and weekly goal completion in a remote setting. You will coordinate live sessions, resolve queries, and ensure smooth onboarding through program completion.

The role emphasizes confident communication, relationship-building with students, and ownership of issues before escalation. Weekend work is required, with one weekday off.

Qualifications

• Graduate in any discipline.
• Minimum 3 years and maximum 5 years of relevant professional experience.
• Experience in EdTech, training, coaching, online learning, student support, customer success, or community management will be an advantage.
• Must be comfortable working on weekends.
• A personal laptop or desktop computer is mandatory.
• A stable and reliable internet connection is mandatory.
• Must be comfortable attending online meetings and communicating with students digitally.

Responsibilities

• Student onboarding: Welcome new students and guide them through WhatsApp groups, program links, login access, payment steps, agreements, and learning resources.
• Student engagement and accountability: Maintain active communication, conduct regular check-ins, follow up on weekly goals and assignments, and encourage consistent participation.
• Community management: Create and manage WhatsApp groups and sub-groups, share announcements and motivational content, and maintain a positive, respectful community culture.
• Session coordination: Send pre-session reminders, instructions, and links; coordinate with coaches, hosts, and co-coaches; and help ensure students are technically ready.
• Attendance and participation tracking: Monitor attendance and punctuality, maintain attendance sheets and screenshots, track engagement, and share updates with the internal team.
• Post-session follow-up: Share recordings, notes, captions, worksheets, mind maps, links, and other learning materials within required timelines.
• Query and issue resolution: Respond to student questions, troubleshoot basic login/access issues, identify root causes, and coordinate with the relevant team until resolved.
• Administrative coordination: Maintain the program calendar, meeting notes, student records, task trackers, and internal updates accurately.
• Payment and agreement follow-up: Remind students about pending payments, forms, agreements, and other program requirements professionally and on time.
• Progress monitoring: Identify students with low engagement, missed sessions, or pending tasks and proactively reach out to understand barriers and support completion.
• Team collaboration: Coordinate with coaches and the internal team, communicate urgent issues promptly, and provide coverage for essential tasks when required.
• Program support: Assist with special activities, retreats, schedule changes, and other program-related tasks as required.

Skills

Communication

Relationship management

Problem solving

Proactive ownership

Tech adaptability

Organization

Time management

Teamwork

Attention to detail

Empathy

Education

Bachelor's degree

Tools

Video conferencing

Spreadsheets

Messaging apps

Job description

Company Name ( Client ) _ CoachEasily

Job Type _Full-time | Work from Home

Experience _ 35 years

Qualification Graduate in any discipline

Salary _ 20,000 per month

Work Schedule _Weekend work required; one weekday will be provided as the weekly off.

Preferred Experience: - EdTech, training, coaching, learning programs, or student/community engagement will be an advantage.

About CoachEasily

CoachEasily is an AI-powered learning and business growth platform that supports learners, coaches, and professionals through structured programs, practical learning, coaching, and community engagement.

About the Role

We are looking for a proactive and student-focused Accountability Coach to support students throughout their learning journey. The role involves keeping students engaged, helping them follow through on weekly goals and tasks, coordinating live sessions, resolving queries, and ensuring a smooth experience from onboarding through program completion. The ideal candidate communicates confidently, builds strong relationships, understands digital tools, and takes ownership of issues before they escal ...

Key Responsibilities

• Student onboarding: Welcome new students and guide them through WhatsApp groups, program links, login access, payment steps, agreements, and learning resources.
• Student engagement and accountability: Maintain active communication, conduct regular check‑ins, follow up on weekly goals and assignments, and encourage consistent participation.
• Community management: Create and manage WhatsApp groups and sub‑groups, share announcements and motivational content, and maintain a positive, respectful community culture.
• Session coordination: Send pre‑session reminders, instructions, and links; coordinate with coaches, hosts, and co‑coaches; and help ensure students are technically ready.
• Attendance and participation tracking: Monitor attendance and punctuality, maintain attendance sheets and screenshots, track engagement, and share updates with the internal team.
• Post‑session follow‑up: Share recordings, notes, captions, worksheets, mind maps, links, and other learning materials within required timelines.
• Query and issue resolution: Respond to student questions, troubleshoot basic login/access issues, identify root causes, and coordinate with the relevant team until resolved.
• Administrative coordination: Maintain the program calendar, meeting notes, student records, task trackers, and internal updates accurately.
• Payment and agreement follow‑up: Remind students about pending payments, forms, agreements, and other program requirements professionally and on time.
• Progress monitoring: Identify students with low engagement, missed sessions, or pending tasks and proactively reach out to understand barriers and support completion.
• Team collaboration: Coordinate with coaches and the internal team, communicate urgent issues promptly, and provide coverage for essential tasks when required.
• Program support: Assist with special activities, retreats, schedule changes, and other program‑related tasks as required.

Required Skills & Competencies

• Strong verbal and written communication skills; ability to explain instructions clearly and professionally.
• Student relationship management: Ability to build trust, rapport, and positive working relationships with students.
• Problem‑solving and query resolution: Ability to understand issues, identify likely causes, and follow through or elevate appropriately.
• Proactive ownership: Ability to anticipate potential problems, follow up without repeated reminders, and take responsibility for closure.
• Technology adaptability: Willingness to learn digital platforms, AI‑enabled tools, online learning systems, video‑conferencing tools, spreadsheets, and messaging applications.
• Follow‑up and accountability: Consistent tracking of attendance, tasks, deadlines, and student commitments.
• Organization and time management: Ability to manage multiple students, communications, sessions, and deadlines accurately.
• Community engagement and motivation: Ability to encourage participation, maintain a positive group environment, and handle sensitive conversations with empathy.
• Attention to detail: Accurate record‑keeping, calendar updates, session documentation, and timely sharing of resources.
• Teamwork and adaptability: Ability to coordinate across teams, learn quickly, and support changing program needs.

Eligibility & Work‑from‑Home Requirements

• Graduate in any discipline.
• Minimum 3 years and maximum 5 years of relevant professional experience.
• Experience in EdTech, training, coaching, online learning, student support, customer success, or community management will be an advantage.
• Must be comfortable working on weekends. One weekday will be provided as the weekly off.
• A personal laptop or desktop computer is mandatory.
• A stable and reliable internet connection is mandatory.
• Must have a suitable, quiet work‑from‑home setup and be comfortable attending online meetings and communicating with students digitally.
• Must be comfortable with student follow‑ups, reminder calls/messages, handling queries, and maintaining trackers or spreadsheets.

Key Performance Areas

• Student attendance, punctuality, and live‑session participation.
• Student engagement and consistency of weekly task completion.
• Timely reminders, follow‑ups, and sharing of recordings and learning materials.
• Accuracy of attendance records, student trackers, calendar, and meeting notes.
• Timely and effective resolution or escalation of student queries.
• Smooth onboarding and completion of payment/ agreement follow‑ups.
• Student satisfaction, retention, and overall program experience.