Remote Student Retention & Renewal Specialist

TripleTen; United States; Remote; USD 15,000 - 18,000; Full time

Job summary

TripleTen, a US-based EdTech company, seeks a Student Retention Specialist to engage with learners, prevent cancellations, and support continuous enrollment. You will build relationships, identify obstacles, and provide proactive coaching to help students stay motivated and achieve their educational goals.

This fully remote role requires fluent English, empathy, and CRM experience. You will handle renewal conversations, track interactions, and contribute to a data-driven retention strategy

Qualifications

• 1+ years in Retention, Customer Success, Sales or another customer-facing role.
• Fluent English communication, both written and verbal.
• Strong empathy and relationship-building skills.
• Comfortable in a target-driven environment and meeting performance goals.
• Experience using CRM platforms to manage interactions and records.

Responsibilities

• Engage with students through retention-focused calls and chats, addressing refunds and cancellations.
• Identify underlying reasons for dissatisfaction and provide personalized solutions.
• Manage renewal and recurring payment conversations to support extensions.
• Meet or exceed weekly retention and renewal goals.
• Maintain accurate records of student interactions in CRM systems.
• Participate in coaching and development to improve outcomes.

Skills

CRM proficiency

Empathy

Communication

Target-driven

Active listening

Job description

TripleTen, a US-based EdTech company, seeks a Student Retention Specialist to engage with learners, prevent cancellations, and support continuous enrollment. You will build relationships, identify obstacles, and provide proactive coaching to help students stay motivated and achieve their educational goals.

This fully remote role requires fluent English, empathy, and CRM experience. You will handle renewal conversations, track interactions, and contribute to a data-driven retention strategy