Remote Student Loan Support Specialist

Automatic Data Processing, Inc.; Lowell (AR); Remote; USD 20,000 - 28,000; Full time

Job summary

Central Research, Inc. (CRI) is seeking a Customer Service Representative to work fully remote from home, assisting student loan borrowers by phone with accounts, repayment options, and applications. This role offers the flexibility of remote work while maintaining high-volume support standards.

You will handle inbound and outbound calls, follow federal regulations and data security policies, and strive to meet performance metrics in a compliant, client-focused environment.

Qualifications

• High School diploma or GED.
• 6+ months of customer service in a business, non-retail environment or call center experience.
• 6+ months of computer experience in a business setting.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote).

Responsibilities

• Assist student loan borrowers with account questions, repayment options, and applications.
• Handle inbound and outbound calls in a high-volume contact center.
• Provide accurate, professional, and courteous support on every call.
• Follow federal regulations, company policies, and data security requirements.
• Meet established performance metrics and quality assurance standards.

Skills

Customer service

Call center experience

Microsoft Office

Education

High School diploma or GED

Tools

Word

Excel

Outlook

OneNote

Job description

Central Research, Inc. (CRI) is seeking a Customer Service Representative to work fully remote from home, assisting student loan borrowers by phone with accounts, repayment options, and applications. This role offers the flexibility of remote work while maintaining high-volume support standards.

You will handle inbound and outbound calls, follow federal regulations and data security policies, and strive to meet performance metrics in a compliant, client-focused environment.