Student Loan Support Specialist - Remote

Nelnet; United States; Hybrid; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with student loan repayment

Employee stock purchase program

Tuition reimbursement

Generous earned time off

Job summary

Nelnet is seeking a Customer Service Advisor to assist customers with their student loan inquiries in a dynamic work environment. You will help customers with questions, payment processing, and provide training to ensure superior service.

Position involves initial onsite training in Lincoln, NE, with the option to work from home after meeting performance expectations. Competitive pay starts at $16.50 per hour with additional potential earnings based on performance.

The role requires effective communication and skills in managing customer interactions across various platforms.

Qualifications

• 1+ year of customer service experience preferred.
• Experience in retail or customer-facing positions is desired.
• Strong oral and written communication skills.

Responsibilities

• Interact with customers via phone calls, email, and chat.
• Maintain and update customer information accurately.
• Resolve customer inquiries in compliance with regulations.
• Contribute to continuous process improvement.

Skills

Customer service skills

Communication

Problem solving

Attention to detail

Education

High school degree or equivalent

Tools

MS Office

Job description

Nelnet is seeking a Customer Service Advisor to assist customers with their student loan inquiries in a dynamic work environment. You will help customers with questions, payment processing, and provide training to ensure superior service.

Position involves initial onsite training in Lincoln, NE, with the option to work from home after meeting performance expectations. Competitive pay starts at $16.50 per hour with additional potential earnings based on performance.

The role requires effective communication and skills in managing customer interactions across various platforms.