Remote Student Loan Support Specialist

Central Research; Augusta (GA); Remote; USD 20,000 - 28,000; Full time

Job summary

Central Research, Inc. (CRI) is seeking a Remote Customer Service Representative to support federal student Perkins borrowers from home in a high-volume call center.

You will help borrowers understand accounts, repayment options, and application processes with care and accuracy. Qualifications include a High School diploma or GED, 6+ months of customer service and computer experience, and proficiency with Microsoft Office tools.

Qualifications

• U.S. citizenship is required for eligibility.
• High School diploma or GED.
• 6+ months of customer service in a business or call center.
• 6+ months of computer experience in a business setting.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, OneNote).
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance.
• Not in default on federal student loans.
• No felony convictions within the past 7 years; misdemeanors may impact eligibility.
• No non-medical collections totaling $7,500 or more.
• Reliable high-speed internet connection and a quiet home workspace.

Responsibilities

• Assist student loan borrowers with account questions, repayment options, and applications.
• Handle inbound and outbound calls in a high-volume contact center.
• Provide accurate, professional, and courteous support on every call.
• Follow federal regulations, company policies, and data security requirements.
• Meet established performance metrics and quality assurance standards.

Skills

Customer service

Communication

Computer skills

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft OneNote

Job description

Central Research, Inc. (CRI) is seeking a Remote Customer Service Representative to support federal student Perkins borrowers from home in a high-volume call center.

You will help borrowers understand accounts, repayment options, and application processes with care and accuracy. Qualifications include a High School diploma or GED, 6+ months of customer service and computer experience, and proficiency with Microsoft Office tools.