Student Accounts Specialist

Fielding Graduate University; Oregon; Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Health insurance

Job summary

Fielding Graduate University is seeking a Student Accounts Specialist to provide comprehensive support for student tuition accounts from a remote location. You will handle billing, payments, and related financial activities while coordinating with financial aid and sponsorship offices.

The role requires associate-level education with accounting exposure and a track record of handling high-volume transactions.

Qualifications

• Associate's degree in business administration and/or accounting or equivalent education/experience.
• Three years' experience in accounts receivable, banking, customer service or accounting with high-volume customer service.
• Experience handling checks and wires preferred.
• Ellucian Colleague experience preferred.

Responsibilities

• Provide customer service and support to students, sponsors, and University personnel regarding tuition accounts via phone and email.
• Explain account activity related to financial aid and scholarships to Office of Financial Aid.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and third-party billing arrangements.
• Monitor holds related to leaves of absence.
• Collaborate with other service areas to deliver consistent service.
• Review accounts for accuracy and resolve discrepancies with clear communication.
• Test revisions and upgrades to student payment processing systems.

Skills

High-volume customer service

Customer service

Communication

Education

Associate's degree in business administration and/or accounting

Equivalent education and experience

Tools

Ellucian Colleague

Job description

Student Accounts Specialist

Reports to: Student Accounts Manager

Position: Regular, Full-Time

Location: Remote

FLSA Status: Non-Exempt

Budgeted Salary Range: $22.08 - $26.50

Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the university. We offer a competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance.

Application deadline: December 3, 2026

Summary

• Provide customer service and support to students, student sponsors, and University personnel regarding all aspects of the student's tuition account, including billing and payments, admission deposits and registration, the impact of student loans and scholarships on account balances, collections, and policies and procedures related to student account transactions via phone and email.
• Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements.
• Monitor Student Account Office Holds as they pertain to leaves of absence.
• Participate with other service areas to facilitate consistent delivery of service and information.
• Review student accounts for accuracy; employ well-developed communication skills to diffuse difficult situations, resolve discrepancies or disputes, and communicate technical information.
• Test revisions and upgrades to student payment processing systems.

Qualifications

• Applicants should have an associate's degree in business administration and/or accounting, or closely related field, or a combination of equivalent education and experience.
• Three years' experience in accounts receivable, banking, customer service or accounting with proven high volume customer service.
• Experience in handling checks and wires is preferred.
• Ellucian Colleague experience preferred.
• Applications will not be considered complete unless both a resume and cover letter are uploaded.
• Applicants are encouraged to have their employment history, educational information, and professional references on hand while completing the application.

Benefits

• Paid time off, retirement, excellent health insurance.

Work Hours

Full-time 37.5-hour per week basis.

Equal Opportunity Statement

Equal employment opportunity is a fundamental principle at Fielding. We’re committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. Employment here is based upon personal capabilities and qualifications without discrimination based on race, color, religion, gender (including gender identity and gender expression), sexual orientation, marital status, age, national origin, citizenship status, military/military spouse, or veteran status, disability, or any other protected class as established by law. Fielding Graduate University is committed to inclusive excellence and encourages diversity and inclusivity in all its enterprises. As an equal opportunity employer committed to social justice, we value and welcome individuals of all ages, abilities, backgrounds, beliefs, genders, gender identities, gender expressions, marital status, national origins, race and ethnicities, religious affiliations, sexual orientations, military/military spouse, or veteran status – and other visible and nonvisible differences. We seek employees who are committed to creating a respectful, welcoming, and inclusive environment for all community members.