Remote Student Advisor — Enrollment & Parent Support

Think Academy U.S; San Jose (CA); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Flexible Remote Work

Performance-Based Commission

Paid Training

Professional Growth

401k & Insurance Benefits

Pay: $25/hr + Performance Bonus

Job summary

Think Academy US is hiring a Student Advisor for our elementary and middle school programs. This Full‑Time role focuses on guiding parents, addressing inquiries, and driving enrollment while coordinating with academic, marketing, and operations teams.

The position offers flexible remote work, a performance bonus, paid training, and opportunities for professional growth. A bachelor’s degree is required, with teaching/education background preferred.

Qualifications

• Bachelor’s degree required; a degree in Teaching, or Education is preferred.
• Prior experience in the education industry, sales, or customer service above 1‑2 years is preferred.
• Fluent in both English and Mandarin, with strong communication skills and the ability to effectively engage with parents and students.
• Enthusiastic about education and helping students succeed; empathetic towards parents’ needs and concerns.
• Demonstrate a high level of responsiveness to tasks and deadlines; maintain a professional and solution‑oriented mindset.
• Flexible schedule with availability for 30‑40 hours per week, including evenings and weekends as needed.
• Excellent teamwork and collaboration skills; proactive and resourceful in problem‑solving and addressing client needs.

Responsibilities

• Participating in training sessions to fully understand the company’s educational products and user needs.
• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Engaging potential clients through various communication channels to introduce courses and highlight the institution’s value.
• Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Developing and executing plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Monitoring sales performance and continuously refining approaches to achieve optimal results.
• Collaborating with academic, marketing, and operations teams to ensure smooth integration between enrollment and program delivery.

Skills

Bilingual English/Mandarin

Communication skills

Customer service experience

Sales experience

Flexible schedule

Teamwork

Education

Bachelor's degree

Job description

Think Academy US is hiring a Student Advisor for our elementary and middle school programs. This Full‑Time role focuses on guiding parents, addressing inquiries, and driving enrollment while coordinating with academic, marketing, and operations teams.

The position offers flexible remote work, a performance bonus, paid training, and opportunities for professional growth. A bachelor’s degree is required, with teaching/education background preferred.