Enrollment Coordinator

Think-Academy-U; San Jose (CA); On-site; USD 50,000 - 58,000; Full time

Job summary

Think Academy in San Jose is seeking an Enrollment Coordinator to greet families, assess student needs, and guide them through the enrollment process with warmth and professionalism. You will present program options, support placement tests, and help families navigate enrollment.

Collaborating with teachers and campus staff, you will follow up with families to maximize enrollment and ensure a seamless first visit for every student and family.

Qualifications

• Fluency in English and Mandarin required.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Passion for education and helping students succeed.

Responsibilities

• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize enrollment and ensure a smooth onboarding experience.

Skills

Fluent English & Mandarin

Customer service

Communication

Organizational skills

Education

Bachelor's Degree

Job description

• Tuesday - Friday 10am - 7pm

Compensation: Compensation: $24–$28/hour (based experience) + commission for each student enrollment , with performance-based quarterly and annual incentives . Target annual compensation: $50,000–$74,000 .

At Think Academy, we believe every student deserves a learning experience tailored to their unique strengths and goals. As an Enrollment Coordinator you'll be the first person families meet on their educational journey. By understanding each student's academic needs, you'll help parents identify the right programs and guide them through a welcoming, seamless enrollment experience.

This role is ideal for someone who enjoys building relationships, communicating with families, and making a meaningful impact through education. You'll also collaborate closely with teachers and campus staff to ensure every family receives exceptional support from their first visit onward.

Key Responsibilities

• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.

2. Front Desk & Parent Communication

• Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.

3. Operations & Team Collaboration

• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Required Qualifications

• Fluency in both English and Mandarin.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Passion for education and helping students succeed.

Preferred Qualifications:

• Bachelor's Degree
• Experience in admissions, education, customer service, retail, hospitality, or consultative sales.
• Experience meeting performance or enrollment goals.

Why Join Think Academy

• Meaningful work that impacts students’ academic growth.
• Supportive, collaborative, and growth-oriented team environment.
• Career development opportunities in education operations and manageme