Academy Support Advisor

Imagine Learning; United States; On-site; USD 23,198 - 27,552; Full time

Benefits offered by this job

Multiple health plans with zero employee premiums

401(k) plan with company match

16 paid holidays

Comprehensive maternity and fertility benefits

Paid Time Off

Professional development programs

Job summary

Imagine Learning is looking for an Academy Support Advisor to provide assistance to partnering schools and families remotely. Key responsibilities include managing onboarding, engaging with clients, and using technology for support.

This role requires a Bachelor’s degree and at least two years of relevant experience. Strong communication and organizational skills are essential in this collaborative environment, with flexible working hours available.

Compensation ranges from $16.84 to $20.00 per hour, plus annual bonuses.

Qualifications

• Minimum two years of experience working in education or with middle/high school-aged students.
• Previous experience with at-risk students preferred.
• Ability to provide Fingerprint Clearance Card or proof of application within 14 days of hire.

Responsibilities

• Act as point of contact for partnering schools, individuals, families, and students.
• Manage onboarding, training, and graduation path assistance.
• Use technology tools to ensure client success.

Skills

Excellent verbal and written communication

Organizational skills

Problem-solving skills

Ability to work collaboratively

Flexibility and adaptability

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Zendesk

Job description

Position Overview

Imagine Learning, a leading provider of digital-first K–12 curriculum solutions, is seeking an Academy Support Advisor. The role is remote-friendly, based in the U.S., and reports to an Academy Operations Supervisor.

Key Responsibilities

• Act as point of contact for partnering schools, individuals, families, and students.
• Proactively reach out to clients and/or families regarding engagement with the program by phone.
• Manage onboarding, training, program/graduation path assistance, general check‑ins, and more.
• Facilitate kick‑off calls, outlining processes, procedures, expectations, and involving other team members as needed.
• Reach out to clients and students directly to assist with improving student outcomes.
• Ensure all documents are accounted for to complete admissions and enrollment for all students.
• Use technology tools to ensure client success (e.g., Zendesk, DocuSign, SIS platforms, LMS platforms, Parchment).
• Other duties as required.

Qualifications & Experience

• Bachelor’s degree and at least two years of experience working in education or with middle and high school‑aged students, or an equivalent combination of education and experience.
• Previous work experience with at‑risk students preferred.
• High level of internal motivation, excellent verbal and written communication, assertiveness, and problem‑solving skills.
• Flexibility and adaptability to change.
• Strong organizational and time‑management skills, ability to self‑motivate and self‑direct, and ability to handle multiple priorities with demanding time frames.
• Ability to work collaboratively with colleagues and staff to create a high‑quality results‑driven, team‑oriented environment.
• Willingness and ability to work flexible hours.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to provide a current Fingerprint Clearance Card or proof of application within 14 days of hire.

Compensation

Base pay is anticipated to be between $16.84 and $20.00 per hour, with eligibility for an annual bonus based on individual and/or company performance. Compensation may vary by skills, experience, training, education, certifications, geographic location, internal equity, and local market conditions.

Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401(k) plan with a company match
• 16 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave for new children
• Access to on‑demand mental health resources
• Life and short/long‑term disability insurance
• Pre‑tax savings plans
• Paid volunteer time off
• Professional development programs, including tuition reimbursement
• Work‑from‑home opportunities to foster work/life balance

Location

Remote (U.S. based); employees may work from home or on a hybrid schedule at one of the office locations in Tempe, AZ; Austin, TX; Petaluma, CA; Rock Rapids, IA; or Bloomington, MN.

E‑EO Statement

We are an equal‑opportunity employer and encourage a diverse workforce.