Remote Strategic Security Engineer - Customer Enablement

Dropzone AI; Oregon; Ibrido; USD 170.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K with employer match

Self-Managed PTO

Parental leave

Descrizione del lavoro

Dropzone AI is seeking a Forward Deployed Engineer to support strategic customer accounts, onboarding, optimization, and large-scale pilots. You will work with customers, TAMs, Product, and Engineering to translate workflows into precise configurations and review investigations for continuous improvement.

This remote role requires 4+ years in a customer-facing technical capacity, deep SOC workflow knowledge, API/integration skills, and the ability to operate in a fast-paced startup environment

Competenze

• 4+ years in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer.
• Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.
• Technical acumen in scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation.
• Ability to translate ambiguous customer context into precise technical configuration.
• Strong written and verbal communication.
• Excellent judgement around customer requests, product gaps, risk, scope, and escalation paths.
• Ability to manage multiple customer workstreams with strong follow-through.
• Comfort working directly with customers and behind the scenes with TAMs, Product, and Engineering.

Mansioni

• Support strategic customer accounts as a technical and operational resource.
• Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary owner.
• Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
• Review Dropzone investigations to identify tuning opportunities, alignment gaps, and workflow friction.
• Draft and refine tuning recommendations based on customer environments, workflows, and analyst expectations.
• Configure response workflows, notifications, escalation paths, and customer-approved behaviors.
• Translate customer SOC practices into precise, approved Dropzone behavior.
• Help customers identify product-supported paths before escalating gaps.
• Open and document internal support or product cases when needed.
• Produce tuning, efficacy, and operationalization reports for strategic accounts.
• Track impact through analyst feedback and trust indicators.
• Partner with Product and Engineering to escalate product gaps with evidence and context.
• Build repeatable playbooks for customer tuning and long-term maintenance.

Conoscenze

Customer-facing

Communication

Multitasking

Ownership

Strumenti

APIs

SIEM

EDR

SOAR

Descrizione del lavoro

Dropzone AI is seeking a Forward Deployed Engineer to support strategic customer accounts, onboarding, optimization, and large-scale pilots. You will work with customers, TAMs, Product, and Engineering to translate workflows into precise configurations and review investigations for continuous improvement.

This remote role requires 4+ years in a customer-facing technical capacity, deep SOC workflow knowledge, API/integration skills, and the ability to operate in a fast-paced startup environment