Remote Strategic Key Account Manager, Customer Excellence

Greenbrier Companies, Inc.; Lake Oswego (OR); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Greenbrier Companies, Inc. is seeking a Key Account Manager, Customer Excellence (Level III) in Lake Oswego, OR. You will lead strategic accounts, coordinate cross‑functional activities, and support customer retention with data‑informed strategies.

Requires 5+ years in account management, Salesforce expertise, and strong communication. On‑site/hybrid work option with potential remote flexibility based on business needs.

Qualifications

• Bachelor’s degree in business, marketing, or a related field or equivalent experience.
• Five or more years in account management or related roles with complex accounts.
• Proven success managing relationships, initiatives, and escalated issues.
• Advanced communication, negotiation, and stakeholder management.
• Ability to analyze customer and business issues and recommend solutions.
• Proficiency with Salesforce CRM and Microsoft Office.

Responsibilities

• Develop productive relationships with key accounts and internal stakeholders.
• Independently manage diverse and complex account activities and commitments.
• Anticipate customer needs and recommend solutions aligned with goals.
• Maintain regular communication to ensure ongoing satisfaction.
• Lead resolution of complex inquiries in Salesforce with cross‑functional resources.
• Coordinate asset programs and delivery milestones across teams.
• Interpret feedback and account trends to improve customer experience.
• Lead cross‑functional initiatives and ensure follow‑through on plans.
• Mentor less experienced colleagues and share best practices.

Skills

Account management

Salesforce

CRM

Data analysis

Communication

Education

Bachelor's degree in business or related field

Tools

Salesforce

Microsoft Office

Job description

Greenbrier Companies, Inc. is seeking a Key Account Manager, Customer Excellence (Level III) in Lake Oswego, OR. You will lead strategic accounts, coordinate cross‑functional activities, and support customer retention with data‑informed strategies.

Requires 5+ years in account management, Salesforce expertise, and strong communication. On‑site/hybrid work option with potential remote flexibility based on business needs.