Account Manager, Customer Excellence - Hybrid

Greenbrier Companies, Inc.; Lake Oswego (OR); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site in Lake Oswego

Descripción de la vacante

Greenbrier Companies, Inc. in Lake Oswego, Oregon seeks an Account Manager on the Customer Excellence Team.

You will support customer relationships, analyze account information, coordinate solutions, and communicate with customers and internal partners to ensure satisfaction and steady account performance. The role emphasizes problem solving, collaboration across functions, and identifying process improvements based on feedback and trends.

Formación

• Bachelor’s degree in business, communications, supply chain, or a related field.
• Minimum of three (3) years of relevant demonstrated experience in account management, customer relationship management, customer service, or a related professional role.
• Strong written and verbal communication skills with the ability to build effective customer and cross-functional relationships.
• Ability to independently manage moderately complex assignments, prioritize competing demands, and deliver consistent results.
• Demonstrated analytical, problem-solving, and decision-making skills within established policies and practices.
• Ability to review data, identify trends, and use findings to support customer and operational decisions.
• Working knowledge of customer engagement, retention, inquiry resolution, and relationship management practices.
• Ability to adapt to established processes, recognize exceptions, and elevate matters appropriately.
• Proficiency with Microsoft Office applications and the ability to learn customer relationship management and business systems.

Responsabilidades

• Develop and maintain productive relationships with customers and internal stakeholders to support satisfaction and retention.
• Independently manage routine and moderately complex account activities and communications.
• Analyze customer needs, account information, and service requirements to determine actions and coordinate solutions.
• Triage and research inbound customer inquiries in Salesforce with internal teams to provide timely resolutions.
• Maintain regular communication with customers to ensure ongoing satisfaction.
• Coordinate asset programs and new car delivery programs and milestones.
• Collaborate with cross-functional teams to coordinate account activities and support customer needs.
• Review data to identify trends and improve account processes.

Conocimientos

Account management

Customer relationships

CRM software

Communication skills

Analytical thinking

Educación

Bachelor's degree in business/related field

Herramientas

Salesforce

Descripción del empleo

Greenbrier Companies, Inc. in Lake Oswego, Oregon seeks an Account Manager on the Customer Excellence Team.

You will support customer relationships, analyze account information, coordinate solutions, and communicate with customers and internal partners to ensure satisfaction and steady account performance. The role emphasizes problem solving, collaboration across functions, and identifying process improvements based on feedback and trends.