Key Account Manager, Customer Excellence (Remote/Hybrid)

The Greenbrier Companies, Inc.; Lake Oswego (OR, TX); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

On-site Lake Oswego office

Résumé du poste

The Greenbrier Companies, Inc. in Lake Oswego, Oregon seeks a Senior Key Account Manager, Customer Excellence to lead strategic accounts and guide cross-functional teams through complex challenges.

You will leverage deep knowledge of account management, customer experience, and Greenbrier’s railcar products to assess needs and drive effective, data-informed solutions. Ideal candidates will have strong communication, relationship-building, and negotiation skills, with experience in Salesforce and

Qualifications

• Bachelor’s degree in business, marketing, or a related field.
• Five or more years of progressive experience in account management or related field.
• Demonstrated success in managing complex customer relationships and initiatives.
• Advanced communication, negotiation, and relationship-building skills.
• Ability to analyze multifaceted issues and recommend practical solutions.
• Proficiency with CRM systems including Salesforce and Microsoft Office.

Responsabilités

• Develop productive relationships with key accounts and internal stakeholders to strengthen satisfaction and retention.
• Independently manage diverse and complex account activities and commitments.
• Anticipate customer needs, analyze challenges, and recommend solutions aligned with business goals.
• Maintain regular communication with customers to ensure ongoing satisfaction.
• Lead resolution of complex inquiries in Salesforce and coordinate cross-functional resources.

Connaissances

Account management

Customer relationships

Salesforce

Data analysis

Negotiation

Project coordination

Formation

Bachelor’s degree in business

Outils

Salesforce

Microsoft Office

Description du poste

The Greenbrier Companies, Inc. in Lake Oswego, Oregon seeks a Senior Key Account Manager, Customer Excellence to lead strategic accounts and guide cross-functional teams through complex challenges.

You will leverage deep knowledge of account management, customer experience, and Greenbrier’s railcar products to assess needs and drive effective, data-informed solutions. Ideal candidates will have strong communication, relationship-building, and negotiation skills, with experience in Salesforce and