Remote Strategic Key Account Manager - Biotech & Pharma

RELX International; Massachusetts; Remote; USD 100,000 - 180,000; Full time

Job summary

Elsevier is seeking a seasoned Key Account Manager for Corporate Markets to drive sustainable revenue growth and cultivate long-term partnerships within assigned accounts and territories.

You will manage renewals, identify new opportunities, and align the full Elsevier portfolio with customer needs while collaborating with internal teams to design strategic account plans and deliver measurable value.

Qualifications

• Have a bachelor's degree or equivalent professional experience.
• Have a minimum 5 years in B2B sales or account management, preferably in corporate or knowledge-based industries.
• Display proven success in strategic account planning and consultative selling.
• Exceptional communication, negotiation, and presentation skills.
• Display proficiency in Salesforce, Microsoft Office, and other sales enablement tools.
• Experience working in a matrix organization and managing complex stakeholder relationships.

Responsibilities

• Prioritizing customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities.
• Representing Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements.
• Delivering sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth.
• Using data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio.
• Partnering with internal teams (marketing, product, customer success) to design and execute strategic account plans.
• Communicating impactfully with stakeholders, presenting solutions clearly and persuasively.
• Championing inclusion and leverage diverse perspectives to strengthen customer engagement and team performance.
• Navigating complex, matrix environments and adapt quickly to changing customer needs and market conditions.
• Embracing curiosity by continuously learning about customer industries, Elsevier's evolving portfolio, and emerging trends.
• Building strong internal and external connections to accelerate decision-making and reduce barriers.
• Customer Needs Analysis: Able to uncover and interpret customer priorities, pain points, and strategic objectives.
• Portfolio Expertise: Have deep understanding of Elsevier's full product and service offering, and ability to position integrated solutions.
• Results Orientation: Demonstrate urgency and accountability in achieving revenue and growth targets.
• Data-Driven Decision Making: Able to use analytics and insights to guide actions and measure impact.
• Inclusive Collaboration: Able to build trust and fosters cooperation across diverse teams and stakeholders.
• Agility and Resilience: Adapt to complexity and maintains focus under pressure.

Skills

B2B sales

Account management

Consultative selling

Communication skills

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Elsevier is seeking a seasoned Key Account Manager for Corporate Markets to drive sustainable revenue growth and cultivate long-term partnerships within assigned accounts and territories.

You will manage renewals, identify new opportunities, and align the full Elsevier portfolio with customer needs while collaborating with internal teams to design strategic account plans and deliver measurable value.