Remote Strategic Enterprise Account Manager

United States Digital Space LLC; United States; Remote; USD 158,000 - 222,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

Life Insurance

EAP

Holidays

Job summary

BILL in the United States is hiring a Senior Key Account Manager to own the highest-value enterprise relationships and drive retention, expansion, and revenue across a strategic portfolio.

You will orchestrate executive reviews, manage cross-functional partnerships, and partner with Finance and Product to align customer outcomes with BILL’s roadmap.

This remote-based role offers competitive benefits and on-target earnings across zones including SF Bay, NYC, and Austin.

Qualifications

• 10+ years in customer-facing, revenue-owning SaaS roles.
• Ability to build and maintain C-suite relationships and lead executive reviews.
• Proven ability to forecast, negotiate, and drive retention/expansion.

Responsibilities

• Own a portfolio of BILL's highest-value enterprise accounts and act as trusted advisor to executives.
• Maintain deep multi-stakeholder relationships to anticipate churn risks and address them early.
• Lead retention initiatives with cross-functional partners and drive complex renewals.
• Own complex renewal and churn management CTAs and drive contract negotiations.
• Orchestrate executive-level Business Reviews to deepen partnerships and align with strategic goals.
• Manage high-value expansion pipeline with cross-sell and revenue growth opportunities.
• Serve as internal voice of the customer to inform product and strategy discussions.
• Mentor P3 and P4 teammates to raise execution standards.
• Proficiency with Salesforce and Gainsight to manage documentation and workflows.

Skills

Enterprise SaaS

C-suite relationships

Financial fluency

Product knowledge

Churn prevention

Mentoring

Tools

Salesforce

Gainsight

Job description

BILL in the United States is hiring a Senior Key Account Manager to own the highest-value enterprise relationships and drive retention, expansion, and revenue across a strategic portfolio.

You will orchestrate executive reviews, manage cross-functional partnerships, and partner with Finance and Product to align customer outcomes with BILL’s roadmap.

This remote-based role offers competitive benefits and on-target earnings across zones including SF Bay, NYC, and Austin.