Senior Manager, Customer Success Remote Leadership Strategy

AbsenceSoft; United States; Hybride; USD 101 000 - 126 000; Plein temps

Avantages offerts par ce poste

Impact that matters.

Flexibility and trust.

Growth and development.

Competitive rewards.

Time for life.

Belonging and balance.

Résumé du poste

AbsenceSoft is seeking a Senior Manager, Customer Success to lead a high-performing CS organization and scale our processes, playbooks, and strategic initiatives. You will partner with Sales, Product, Support, and Implementation to drive outcomes for strategic accounts and ensure customer value at scale.

In this remote-first role, you’ll shape CS strategy, establish KPIs, and build a pipeline of leaders. The ideal candidate brings 7+ years in CS with 3–4 years in people leadership and a track

Qualifications

• 7+ years in customer success, account management, or related field, including 3–4 years in a people leadership role

Responsabilités

• Lead, coach, and develop a team of customer success professionals to deliver exceptional client experiences and measurable outcomes
• Establish and track team KPIs, including adoption, retention, customer health scores, and satisfaction metrics
• Recruit, develop, and retain top CS talent, building a pipeline of promotion-ready professionals
• Serve as an escalation point for complex customer issues and strategic accounts
• Identify systemic gaps or inefficiencies in how the CS team operates, and design and implement scalable frameworks, playbooks, and processes across the organization
• Act as a resource and thought partner to peer managers and CS leadership, driving cross-functional initiatives with Sales, Product, Support, and Implementation
• Represent AbsenceSoft externally through customer events, advisory boards, industry forums, or thought leadership opportunities
• Analyze customer data and feedback to surface insights that inform CS strategy, and pursue upsell/cross-sell opportunities
• Help maintain organizational security and compliance controls within your department and teams

Connaissances

People leadership

CS strategy

Data analysis

Cross-functional collaboration

Customer success

Communication

Formation

Bachelor's degree in Business/HR or related field

Outils

Salesforce

Gainsight

HubSpot

Description du poste

AbsenceSoft is seeking a Senior Manager, Customer Success to lead a high-performing CS organization and scale our processes, playbooks, and strategic initiatives. You will partner with Sales, Product, Support, and Implementation to drive outcomes for strategic accounts and ensure customer value at scale.

In this remote-first role, you’ll shape CS strategy, establish KPIs, and build a pipeline of leaders. The ideal candidate brings 7+ years in CS with 3–4 years in people leadership and a track