Hybrid Customer Operations Specialist

Roland Foods, LLC; New York (NY); Hybrid; USD 62,000 - 65,000; Full time

Job summary

Roland Foods, LLC in New York, NY is seeking a Customer Operations Specialist to join the Customer Operations Team. You will manage end-to-end customer orders, serve as the primary contact via phone, email, and chat, and support cross-functional collaboration to ensure timely delivery.

This role requires 3–7 years in customer operations or service, proficiency with Salesforce.com and Microsoft Dynamics 365, and a customer‑driven mindset.

Qualifications

• 3–7 years of relevant professional experience in customer operations, customer service, or a related role.
• Ability to quickly learn and become proficient in Salesforce.com and Microsoft Dynamics 365 with training.
• Strong problem‑solving mindset and a genuine commitment to customer support.

Responsibilities

• Process customer orders end‑to‑end, including order entry, item availability, pricing, shipping timelines, documentation and testing status, special requirements, labeling, and delivery changes or charges.
• Serve as the primary point of contact for customers, managing correspondence via phone, email, and chat.
• Manage customer fill rates, lot codes, and expiration dates; provide detailed availability updates for regularly ordered items and recommend suitable substitutions when needed.
• Proactively identify customer issues and collaborate cross‑functionally to drive timely resolution.
• Identify new sales opportunities and partner with the Sales team to support company KPIs and sales goals, including sharing new product information and pricing.
• Work closely with Sales to support account management and customer retention efforts.
• Support customer‑focused Sales initiatives such as Business Reviews, Lost Placements, and Programs.
• Interface with internal teams including Supply Chain, Finance, Creative, and other departments as needed.
• Maintain accurate and up‑to‑date customer information using CRM platforms, SharePoint, and other internal systems.
• Respond promptly to ad hoc requests for product information and documentation.
• Research and address product‑related technical questions (e.g., ingredients, attributes, or formulations) to support product registrations, evaluations, and sales activities across markets.

Skills

Salesforce.com

Microsoft Dynamics 365

Customer service

Education

Bachelor's degree

Tools

SharePoint

CRM platforms

Job description

Roland Foods, LLC in New York, NY is seeking a Customer Operations Specialist to join the Customer Operations Team. You will manage end-to-end customer orders, serve as the primary contact via phone, email, and chat, and support cross-functional collaboration to ensure timely delivery.

This role requires 3–7 years in customer operations or service, proficiency with Salesforce.com and Microsoft Dynamics 365, and a customer‑driven mindset.