Remote Strategic Accounts Experience Lead

Foundation Medicine; Yorktown (VA); À distance; USD 67 000 - 84 000; Plein temps

Avantages offerts par ce poste

Benefits

Résumé du poste

Foundation Medicine seeks a Customer Experience Executive to serve as a primary contact for key FMI accounts, guiding them through pre-, peri-, and post-testing experiences. You will collaboratively work with internal teams to tailor services, monitor ordering patterns, and ensure top-tier patient and client satisfaction.

Ideal candidates bring 4+ years of healthcare customer service experience, CRM/Salesforce proficiency, and strong problem-solving abilities.

Qualifications

• 4+ years of experience in customer service supporting biotech, healthcare, or healthcare sales roles.
• Lives within 50 miles of defined workload center of territory/accounts.
• Bachelors degree or relevant equivalent work experience.

Responsabilités

• Educate and assist clients in operationalizing FMIs product portfolio and services to exceed expectations.
• Collaborate cross-functionally to implement custom solutions for client needs.
• Identify potential operational issues delaying orders and propose resolutions.
• Monitor client activities to improve service delivery and drive improvements.
• Travel up to 30% within assigned area and to company meetings.

Connaissances

Customer service

Healthcare experience

HIPAA knowledge

Remote collaboration

Formation

Bachelors degree

Outils

CRM system

Salesforce

Microsoft Office

Description du poste

Foundation Medicine seeks a Customer Experience Executive to serve as a primary contact for key FMI accounts, guiding them through pre-, peri-, and post-testing experiences. You will collaboratively work with internal teams to tailor services, monitor ordering patterns, and ensure top-tier patient and client satisfaction.

Ideal candidates bring 4+ years of healthcare customer service experience, CRM/Salesforce proficiency, and strong problem-solving abilities.