Remote Strategic Accounts Customer Success Manager

Bask Health

United States

Remote

USD 90,000 - 150,000

Full time

2 days ago

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Job summary

Bask Health is seeking a Customer Success Manager, Strategic Accounts to manage long-term relationships with our merchant customers. You will guide onboarding, adoption, and ongoing success, coordinating with product, engineering, and sales teams to maximize platform value.

You will develop tailored success plans, monitor health metrics, and identify opportunities for growth while ensuring renewal outcomes align with customer objectives and Bask Health goals.

Qualifications

Three+ years in customer success, strategic accounts, or post-sale management.
Experience with onboarding and driving platform adoption for merchant customers.
Proven ability to manage renewals and identify expansion opportunities.
Strong communication and relationship-building with founders and executives.

Responsibilities

Own a portfolio of strategic merchant accounts post-sale.
Serve as primary relationship owner for assigned customers.
Guide onboarding and platform adoption.
Coordinate transitions from sales to customer success.
Develop account success plans aligned with business goals.
Monitor engagement, product adoption, and account health.
Identify churn risk and develop proactive retention plans.
Lead renewal conversations and identify expansion opportunities.

Skills

Post-sale CS ownership

Executive stakeholder engagement

Customer onboarding

Account health monitoring

Proactive problem-solving

Strong written & verbal comms

Tools

Salesforce

Gainsight

CRM tools

Job description

You will develop tailored success plans, monitor health metrics, and identify opportunities for growth while ensuring renewal outcomes align with customer objectives and Bask Health goals.

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