Head of Customer Success & Growth

Bask Health; United States; Remote; USD 180,000 - 250,000; Full time

Job summary

Bask Health is seeking a Head of Customer Success & Expansion to lead the company’s post-sale CS organization, strengthen customer relationships, improve retention, and identify expansion opportunities within existing clients.

This role blends customer success leadership, strategic account management, and cross-functional execution to build a scalable CS function aligned with Bask Health's growth objectives.

Qualifications

• 10+ years of experience in customer success, account management, or related field.
• Proven leadership of post-sale CS teams and programs.
• Strong understanding of SaaS business models and DTC/e-commerce.
• Experience with renewal, expansion, and revenue-growth strategies.

Responsibilities

• Lead Bask Health's post-sale CS and expansion strategy.
• Oversee onboarding, activation, adoption, renewals, retention and expansion.
• Develop scalable CS playbooks and customer health metrics.
• Collaborate with sales, product, and engineering to reduce churn.

Skills

Leadership

Customer success

Strategic account management

SaaS & e-commerce

Tools

Salesforce

Gainsight

HubSpot

Job description

Bask Health is seeking a Head of Customer Success & Expansion to lead the company’s post-sale CS organization, strengthen customer relationships, improve retention, and identify expansion opportunities within existing clients.

This role blends customer success leadership, strategic account management, and cross-functional execution to build a scalable CS function aligned with Bask Health's growth objectives.