Senior Merchant Success Manager - Growth & Onboarding

Bask Health; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Bask Health is seeking a Senior Merchant Success Manager to help merchants launch, operate, and grow their direct-to-consumer telehealth businesses on Bask Health.

You will own post-sale relationships for a portfolio of merchants, drive adoption, onboarding, retention, and renewal, and coordinate with product, engineering, and operations to resolve issues.

The role requires 5+ years in merchant or customer success, deep e-commerce experience, and be available during U.S. Eastern Time hours.

Qualifications

• 5+ years of post-sale customer success or merchant management.
• Experience supporting e-commerce merchants or merchant-facing software.
• Strong relationship-building and communication skills.
• Ability to manage multiple merchant priorities and renewals.

Responsibilities

• Own a portfolio of merchant accounts throughout the post-sale lifecycle.
• Lead onboarding and coordinate transitions from sales.
• Drive platform adoption, retention, and renewal planning.
• Collaborate with product, engineering, and support to resolve issues.
• Monitor merchant engagement and renewal discussions.

Skills

Post-sale success

Merchant management

Account ownership

Relationship building

Renewals

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Shopify

Job description

Bask Health is seeking a Senior Merchant Success Manager to help merchants launch, operate, and grow their direct-to-consumer telehealth businesses on Bask Health.

You will own post-sale relationships for a portfolio of merchants, drive adoption, onboarding, retention, and renewal, and coordinate with product, engineering, and operations to resolve issues.

The role requires 5+ years in merchant or customer success, deep e-commerce experience, and be available during U.S. Eastern Time hours.