Strategic Health CS Manager for Key Accounts

Health Data Innovations, Inc.; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401k matching

Flexible PTO

Job summary

Develop Health is hiring a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign. You’ll set success criteria, monitor risk from usage data, and craft account plans and QBR templates for scaling with new customers.

You won't need a healthcare background, but you’ll learn a complex domain quickly and drive renewals, expansions, and post-sale success across high-value accounts.

Qualifications

• 5+ years in a post-sale, account-owning role (Customer Success, Account Management, Strategic AM) with a named book of business.
• Retention and growth you can point to: renewals, NRR, saves, or volume growth on owned accounts.
• B2B experience: your customers were companies.
• Proactive account work: account plans, success criteria, health scoring, and QBRs you ran yourself.
• Comfort with data: you read a dashboard and turn changes into a plan.
• Executive presence: comfortable leading meetings with a customer's COO or head of pharmacy.

Responsibilities

• Own a book of strategic accounts.
• Protect and grow revenue through renewals and expansion.
• Lead QBRs tying platform performance to customer goals.
• Be the customer's voice inside Develop Health and translate feedback to product/engineering.

Skills

Post-sale experience

Account ownership

B2B experience

Data-driven decisions

Executive presence

Tools

Gainsight

Pylon

SQL basics

Job description

Develop Health is hiring a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign. You’ll set success criteria, monitor risk from usage data, and craft account plans and QBR templates for scaling with new customers.

You won't need a healthcare background, but you’ll learn a complex domain quickly and drive renewals, expansions, and post-sale success across high-value accounts.