Senior Director, Post-Sale Growth & Retention

Bask Health; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Bask Health is seeking a Head of Customer Growth & Retention to lead post-sale growth strategy, strengthen customer retention, and build scalable processes for expanding existing relationships with merchants and healthcare partners.

You will shape the customer success function, align onboarding, adoption, renewals, and expansion with Bask Health's strategic goals, and collaborate with sales, product, and engineering leadership to deliver measurable value.

Qualifications

• 10+ years in customer success or related field.
• 4+ years directly managing teams.
• Experience with e-commerce or merchant-facing software-as-a-service.

Responsibilities

• Lead Bask Health's customer growth and retention strategy.
• Develop scalable renewals, retention, and expansion processes.
• Establish customer health monitoring and churn-risk practices.
• Coach and develop the customer success team.
• Collaborate with sales, product, and engineering leadership.
• Oversee executive-level engagements with key customers.
• Guide onboarding, adoption, renewals, and expansion planning.

Skills

Customer success leadership

Account management

E-commerce / merchant SaaS

Data analytics

Strategic planning

Cross-functional collaboration

Renewals & expansion

Tools

Salesforce

HubSpot

Gainsight

Job description

Bask Health is seeking a Head of Customer Growth & Retention to lead post-sale growth strategy, strengthen customer retention, and build scalable processes for expanding existing relationships with merchants and healthcare partners.

You will shape the customer success function, align onboarding, adoption, renewals, and expansion with Bask Health's strategic goals, and collaborate with sales, product, and engineering leadership to deliver measurable value.