Remote Senior CSM, Strategic Accounts

Bask Health; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Bask Health is seeking a Senior Customer Success Manager, Strategic Accounts to own and grow relationships with high-value merchant customers. You will drive onboarding, adoption, retention, renewals, and expansion across ecommerce merchants leveraging Bask Health's platform.

You will partner with product, engineering, sales, and operations to align platform capabilities with customers' business goals, manage complex accounts, and lead quarterly business reviews.

Qualifications

• 5+ years of strategic account or post-sale experience.
• Experience with e-commerce platforms or merchant-facing software.
• Proven ability to manage high-value accounts and drive renewals.
• Strong communication and relationship-building skills.

Responsibilities

• Own a portfolio of strategic, high-value merchant accounts.
• Serve as the primary post-sale relationship owner for assigned customers.
• Develop relationships with founders, executives, owners, and key stakeholders.
• Lead onboarding and coordinate successful customer transitions from sales.
• Build account success plans aligned with customer objectives.
• Drive adoption of Bask Health’s platform and product capabilities.
• Monitor account health, engagement, and customer satisfaction.
• Identify churn risks and develop retention plans.
• Own renewal preparation, alignment, and renewal coordination.
• Identify expansion opportunities and collaborate on commercial strategy.

Skills

Strategic account management

Post-sale ownership

Relationship building

Cross-functional collaboration

Renewals & expansions

Executive communication

Job description

Bask Health is seeking a Senior Customer Success Manager, Strategic Accounts to own and grow relationships with high-value merchant customers. You will drive onboarding, adoption, retention, renewals, and expansion across ecommerce merchants leveraging Bask Health's platform.

You will partner with product, engineering, sales, and operations to align platform capabilities with customers' business goals, manage complex accounts, and lead quarterly business reviews.