Remote Merchant Success Lead for E-commerce Brands
Bask Health
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Job summary
Bask Health seeks a Merchant Success Manager to nurture post-sale relationships with merchants using our telehealth platform. You will drive onboarding, platform adoption, and ongoing engagement to help merchants grow their online businesses.
You will collaborate with sales, support, and product teams to optimize onboarding materials and renewal outcomes, ensuring customers realize ongoing value from Bask Health.
Qualifications
- Minimum 2 years in post-sale customer or merchant success.
- Proven ability to manage merchant relationships after sale.
- Experience onboarding customers, driving product adoption, and renewals.
- Direct work with e-commerce merchants or merchant-facing software.
- Experience with e-commerce models and merchant operations.
- Ability to manage multiple accounts and prioritize outreach.
Responsibilities
- Own a portfolio of merchant accounts through post-sale lifecycle.
- Serve as primary relationship owner for assigned merchants.
- Build relationships with entrepreneurs and e-commerce operators.
- Guide onboarding and platform adoption.
- Coordinate transitions from sales to customer success.
- Develop merchant success plans aligned with business goals.
- Monitor engagement, product usage, and account health.
- Identify churn risk and retention plans.
- Collaborate with sales on growth opportunities.
- Coordinate with support and engineering for issues.
Skills
Job description
Bask Health seeks a Merchant Success Manager to nurture post-sale relationships with merchants using our telehealth platform. You will drive onboarding, platform adoption, and ongoing engagement to help merchants grow their online businesses.
You will collaborate with sales, support, and product teams to optimize onboarding materials and renewal outcomes, ensuring customers realize ongoing value from Bask Health.
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