Merchant Growth: Customer Success Manager

Bask Health; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Bask Health is seeking a Customer Success Manager, Growth Accounts to manage a portfolio of growing merchant accounts post-sale. You will guide onboarding, activation, and ongoing adoption of Bask Health's telehealth platform, building strong relationships with founders and business owners to meet their business goals.

The role emphasizes proactive engagement, account health monitoring, and collaboration with product, engineering, and sales teams to expand platform usage and renewals.

Qualifications

• Minimum 2 years of post-sale customer success experience with ownership of customer relationships.
• Experience supporting e-commerce merchants, online businesses, or merchant-facing software.
• Strong ability to manage multiple accounts while communicating with business owners and founders.
• Excellent written and verbal communication, with the ability to explain software workflows to non-technical customers.

Responsibilities

• Manage a portfolio of growing merchant accounts from onboarding through ongoing account management.
• Build relationships with entrepreneurs, founders, and business owners to understand goals and platform needs.
• Guide customers through onboarding, activation, and adoption of Bask Health capabilities.
• Identify onboarding challenges and coordinate solutions with product and support teams.
• Maintain proactive communication and track account health, risks, and renewal readiness.
• Collaborate with sales to ensure smooth post-sale handoffs and expansion opportunities.

Skills

Post-sale CS

E-commerce

Account management

Communication skills

Remote collaboration

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Job description

Bask Health is seeking a Customer Success Manager, Growth Accounts to manage a portfolio of growing merchant accounts post-sale. You will guide onboarding, activation, and ongoing adoption of Bask Health's telehealth platform, building strong relationships with founders and business owners to meet their business goals.

The role emphasizes proactive engagement, account health monitoring, and collaboration with product, engineering, and sales teams to expand platform usage and renewals.