Remote Strategic Account Manager – SaaS & HR Tech

Cornerstone OnDemand; Germany (OH); On-site; USD 66,765 - 106,824; Full time

Job summary

Cornerstone OnDemand is seeking an Account Manager for a remote role based in Germany. The role focuses on managing and growing the customer base, developing relationships, handling escalations, and identifying new business opportunities within enterprise accounts.

The position requires 5+ years in customer-facing roles, strong sales or consulting experience, and bilingual German/English communication. A flexible schedule across time zones is expected to support both local customers and

Qualifications

• 3+ years in a customer-facing role with account management or sales experience in the SaaS industry.
• Experience in an account management capacity and advancing assigned accounts.
• Strong communication and relationship-building skills, and the ability to work independently while knowing when to bring in team members for support.
• Experience in solution sales or consulting.
• Fluency in German and English.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Consideration for privacy and security obligations.

Responsibilities

• Achieve assigned strategic account objectives and establish strong, long-term client relationships.
• Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives.
• Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create elite solutions that deliver significant value.
• Build and expand relationships “high and wide” in customer organisations to expand the relationship footprint.
• Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible.

Skills

Account management

SaaS sales

Customer relationship

German language

English language

Negotiation

Remote work

Education

Bachelor's degree

Tools

CRM software

Salesforce

MS Office

Job description

Cornerstone OnDemand is seeking an Account Manager for a remote role based in Germany. The role focuses on managing and growing the customer base, developing relationships, handling escalations, and identifying new business opportunities within enterprise accounts.

The position requires 5+ years in customer-facing roles, strong sales or consulting experience, and bilingual German/English communication. A flexible schedule across time zones is expected to support both local customers and