Remote Direct Account Manager for Client Growth

Socket.dev; Sandy (UT); On-site; USD 70,000 - 100,000; Full time

Job summary

isolved is seeking a Direct Account Manager to build and sustain strong client relationships, ensuring satisfaction, retention, and expansion by understanding client needs and guiding them to use isolved products effectively.

You will manage accounts, handle inquiries, upsell with the sales team, monitor usage, and act as the voice of the client across product and support. This remote role requires a Bachelor's degree and 2+ years of related experience.

Qualifications

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience.
• Experience in account management or customer success preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage customer accounts and relationships.
• Handle incoming calls, emails, and chats.
• Provide customer service support and resolve issues.
• Develop relationships with key stakeholders and act as main contact.
• Identify opportunities for upsell and coordinate with sales.
• Monitor usage and renewals to reduce churn.

Skills

Account management

Client relationship building

Customer service

Communication

Sales collaboration

Problem solving

Education

Bachelor's degree

Tools

CRM software

Job description

isolved is seeking a Direct Account Manager to build and sustain strong client relationships, ensuring satisfaction, retention, and expansion by understanding client needs and guiding them to use isolved products effectively.

You will manage accounts, handle inquiries, upsell with the sales team, monitor usage, and act as the voice of the client across product and support. This remote role requires a Bachelor's degree and 2+ years of related experience.