Remote Strategic Account Coordinator - Payor Success

Talkspace; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA/FSA

401k with match

Voluntary benefits

Wellness stipend

Flexible PTO

Team events & workshops

Talkspace access for you + household

Job summary

Talkspace is seeking an Account Coordinator to build and maintain relationships with clients, serving as the main liaison between the Account Management and internal teams. You will ensure a smooth onboarding, monitor engagement, and provide insights to leadership to drive client success.

You will work remotely on Eastern Time, collaborating with Implementation, Sales, Marketing, Revenue Cycle Management and Product teams to align on client needs and features.

Qualifications

• 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.
• Experience in B2B2C mental health-related industries is highly preferred.
• Excellent communication and interpersonal skills with the ability to build trust with senior executives.
• Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
• Experience with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
• Results-oriented with a passion for delivering value to clients and driving business growth.
• Proactive, self-motivated, and able to work independently in a fast-paced environment.
• Empathetic and customer-focused, with a genuine interest in improving mental health outcomes.

Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention.
• Internal Collaboration: Serve as the main liaison between Account Management and Payor Success, coordinating cross-team efforts and driving engagement.
• Client Onboarding & Implementation: Collaborate with Implementation and Customer Success to ensure smooth onboarding and adoption.
• Reporting & Analytics: Maintain detailed records of interactions, engagement metrics, and progress using CRM software.
• Performs other related duties as assigned.

Skills

Account management

CRM software

Communication

Project management

Relationship building

Tools

Salesforce

HubSpot

Job description

Talkspace is seeking an Account Coordinator to build and maintain relationships with clients, serving as the main liaison between the Account Management and internal teams. You will ensure a smooth onboarding, monitor engagement, and provide insights to leadership to drive client success.

You will work remotely on Eastern Time, collaborating with Implementation, Sales, Marketing, Revenue Cycle Management and Product teams to align on client needs and features.