Remote SSDI Claims Associate — Path to Client Advocate

Brown & Brown Insurance; United States; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote or in-office work opportunity

Laptop / equipment provided

Paid Mandatory 3-Week Training

Job summary

Brown & Brown Absence Services Group, part of Brown & Brown Insurance, is seeking a Claims Management Associate to join its SSDI team. The role focuses on learning the SSDI claims process, handling a high volume of client interactions, and developing the skills to progress to a Client Advocate.

This development pathway includes training, remote or in-office options, and a pay rate of $18 per hour, with standard 40-hour weeks and 9am–6pm EST hours, plus comprehensive benefits.

Qualifications

• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong verbal communication and telephone skills.
• Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.
• Experience with high-volume client interactions in a fast-paced environment.
• 1-2 years of experience managing claims or cases through multi-step processes (SSDI or related).
• Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads.

Responsibilities

• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate
• Effectively manage an assigned phone queue & multi-task
• Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
• Complete applications and other key claim documents thoroughly and comprehensive
• Support our client advocacy team by building positive, trusting relationships

Skills

Client interactions

Verbal communication

Typing

Data entry

Organization

Tools

Salesforce

Microsoft Office

Job description

Brown & Brown Absence Services Group, part of Brown & Brown Insurance, is seeking a Claims Management Associate to join its SSDI team. The role focuses on learning the SSDI claims process, handling a high volume of client interactions, and developing the skills to progress to a Client Advocate.

This development pathway includes training, remote or in-office options, and a pay rate of $18 per hour, with standard 40-hour weeks and 9am–6pm EST hours, plus comprehensive benefits.