Claims Associate: Admin & Data-Driven Support

Brown & Brown; Maryland; On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Dental & Vision

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Brown & Brown seeks a Claim Associate to join our growing team in Maryland. The role provides administrative, technical and coordination support to the Claim Department, ensuring accurate documentation, timely processing, and effective communication with insureds, brokers, and carriers.

You will handle data entry in the claim management system, prepare routine correspondence, support reports and loss runs, and help maintain organized workflows while delivering high-quality customer service.

Qualifications

• Associate or bachelor’s degree preferred; equivalent experience may be considered.
• 3–6 years of progressive claims administration or insurance operations experience.
• Strong knowledge of insurance claim workflows and terminology.
• Experience with claim management systems.
• Excellent written and verbal communication with internal and external stakeholders.
• Excellent organizational and time-management skills with ability to manage priorities.
• High attention to detail and data integrity.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience supporting audits, reporting cycles, or client-facing deliverables preferred.

Responsibilities

• Serve as primary point of contact for administrative and operational claim inquiries.
• Monitor claim mailboxes and distribute mail as appropriate.
• Enter, review, and maintain data in the claim management system.
• Prepare, review, and distribute written acknowledgements and routine claim correspondence.
• Assist with development, review, and quality control of internal and external reports, loss runs, and management summaries.
• Monitor and manage communications and documentation from fronting carriers, ensuring proper routing, issue identification, and follow-up.
• Perform document handling tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.

Skills

Claims administration

Insurance knowledge

CMS experience

Communication skills

Time management

Attention to detail

MS Office

Problem solving

Audit support

Education

Associate or bachelor’s degree

Tools

Claim management system(s)

Job description

Brown & Brown seeks a Claim Associate to join our growing team in Maryland. The role provides administrative, technical and coordination support to the Claim Department, ensuring accurate documentation, timely processing, and effective communication with insureds, brokers, and carriers.

You will handle data entry in the claim management system, prepare routine correspondence, support reports and loss runs, and help maintain organized workflows while delivering high-quality customer service.