Claims Management Associate

Brown & Brown, Inc.; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Laptop / equipment provided

Remote work opportunity

Job summary

Brown & Brown Absence Services Group is hiring a Claims Management Associate to join the SSDI team. You will learn our systems, handle high volumes of client interactions, and develop the skills to guide clients through the SSDI claims process.

This developmental pathway leads to independent caseload management alongside the Client Advocate. Position offers remote or in-office work, a $18/hr pay rate, and a 40-hour work week (Mon-Fri, 9am-6pm EST).

Qualifications

• Confidentiality and sound judgment in handling sensitive information.
• Excellent verbal communication and telephone skills.
• Accurate typing, data entry, and documentation.
• Strong organization to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and quick learning of new systems.

Responsibilities

• Drive claims forward across touchpoints and interface with clients and agencies.
• Handle inbound/outbound calls and review claim files.
• Maintain a high-volume client interaction workflow.
• Provide clear, courteous service on every call.
• Support Client Advocates and maintain client trust.
• Manage workload and adapt as priorities shift.

Skills

Client communication

Phone etiquette

Data entry

Organization

Microsoft Office

Salesforce

Tools

Salesforce

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you ready to build a meaningful career while helping people navigate one of the most difficult moments in their lives? Brown & Brown Absence Services Group is hiring a Claims Management Associate to join our Social Security Disability Insurance (SSDI) team. As a Claims Management Associate, you’ll learn our systems, build real expertise in the SSDI claims process, and develop the skills that drive success here: juggling a high volume of client interactions, exercising sound judgment on each claim, and staying organized as priorities shift throughout the day. This position is designed as a developmental pathway to the Client Advocate role where you will independently manage a caseload of clients and guide them through the SSDI claims process.

WHO IS RIGHT FOR THE ROLE

To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

• Drive claims forward across every touchpoint.
• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience.
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate.
• Effectively manage an assigned phone queue & multi-task.
• Deliver clear, efficient service on every call.
• Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently.
• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone.
• Complete applications and other key claim documents thoroughly and comprehensively.
• Support our client advocacy team by building positive, trusting relationships.

Essential duties and skills needed

• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong verbal communication and telephone skills.
• Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.
• Work, or related field preferred Experience managing a high volume of inbound and outbound client interactions in a fast-paced environment.
• 1-2 years of experience managing claims or cases through multi-step processes, ideally within Social Security, disability, or a related claims environment.
• Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads preferred.

Additional Job Information

• Remote or in-office work opportunity available.
• Laptop / equipment provided.
• $18 / hr.
• 40 hrs / M-F 9am - 6pm EST.
• Paid.
• Mandatory 3-Week Training - Hire Date Scheduled for Tuesday, 10/13/2026.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Pay Range

18 - 18 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.