Claims Management Associate

Brown & Brown Insurance; United States; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote or in-office work opportunity

Laptop / equipment provided

Paid Mandatory 3-Week Training

Job summary

Brown & Brown Absence Services Group, part of Brown & Brown Insurance, is seeking a Claims Management Associate to join its SSDI team. The role focuses on learning the SSDI claims process, handling a high volume of client interactions, and developing the skills to progress to a Client Advocate.

This development pathway includes training, remote or in-office options, and a pay rate of $18 per hour, with standard 40-hour weeks and 9am–6pm EST hours, plus comprehensive benefits.

Qualifications

• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong verbal communication and telephone skills.
• Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.
• Experience with high-volume client interactions in a fast-paced environment.
• 1-2 years of experience managing claims or cases through multi-step processes (SSDI or related).
• Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads.

Responsibilities

• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate
• Effectively manage an assigned phone queue & multi-task
• Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
• Complete applications and other key claim documents thoroughly and comprehensive
• Support our client advocacy team by building positive, trusting relationships

Skills

Client interactions

Verbal communication

Typing

Data entry

Organization

Tools

Salesforce

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Are you ready to build a meaningful career while helping people navigate one of the most difficult moments in their lives? Brown & Brown Absence Services Group is hiring a Claims Management Associate to join our Social Security Disability Insurance (SSDI) team.

As a Claims Management Associate , you’ll learn our systems, build real expertise in the SSDI claims process, and develop the skills that drive success here: juggling a high volume of client interactions, exercising sound judgment on each claim, and staying organized as priorities shift throughout the day.

This position is designed as a developmental pathway to the Client Advocate role where you will independently manage a caseload of clients and guide them through the SSDI claims process.

WHO IS RIGHT FOR THE ROLE:

To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

Drive claims forward across every touchpoint.

• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate
• Effectively manage an assigned phone queue & multi-task

Deliver clear, efficient service on every call.

• Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
• Complete applications and other key claim documents thoroughly and comprehensive
• Support our client advocacy team by building positive, trusting relationships

Essential duties and skills needed

• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong verbal communication and telephone skills.
• Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.

Work, or related field preferred

• Experience managing a high volume of inbound and outbound client interactions in a fast-paced environment
• 1-2 years of experience managing claims or cases through multi-step processes, ideally within Social Security, disability, or a related claims environment
• Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads preferred

Additional Job Information

• Remote or in-office work opportunity available
• Laptop / equipment provided
• $18 / hr hour
• 40 hrs / M-F 9am - 6pm EST
• Paid Mandatory 3-Week Training - Hire Date Scheduled for Tuesday, 10/13/2026

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates. Our teammates are truly what makes our success possible!

Pay Range

18 - 18 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.