Client Services Advocate – Remote Support for Disability Claims

Internet Brands; Brooklyn Park (MN); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid time off (PTO)

Paid holidays

Onsite cafeteria

Subsidized lunch program

Job summary

A social security disability advocacy firm is seeking a Client Services Representative to join their Brooklyn Park, Minnesota team. This entry-level role focuses on high-quality support to attorney clients, requiring excellent communication skills and the ability to navigate customer inquiries efficiently. Employees enjoy a benefits package including medical, dental, and vision insurance. Compensation starts at $20.00 per hour, with potential bonuses based on performance.

Qualifications

• Strong communication skills to interact with clients effectively.
• Ability to handle challenges and objections professionally.
• Quick learner with the ability to retain information.

Responsibilities

• Make outbound calls to clients requesting services.
• Answer incoming calls from potential clients.
• Document responses and keep detailed records in CRM.

Skills

Excellent oral and interpersonal communication skills

Professional phone manners

Active listening skills

Problem-solving skills

Ability to navigate and multitask across multiple systems

Strong computer knowledge

Excellent typing skills (at least 50 WPM)

Tools

Customer Relationship Management software (CRM)

Job description

A social security disability advocacy firm is seeking a Client Services Representative to join their Brooklyn Park, Minnesota team. This entry-level role focuses on high-quality support to attorney clients, requiring excellent communication skills and the ability to navigate customer inquiries efficiently. Employees enjoy a benefits package including medical, dental, and vision insurance. Compensation starts at $20.00 per hour, with potential bonuses based on performance.