Remote SSA Customer Service Order Administrator

Cyberjobs; Baltimore (MD); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

Job summary

Tyto Athene is seeking a Customer Service Order (CSO) Administrator in Baltimore, MD to manage SSA voice services. The role supports the SSA switchboard, oversees CSO orders and data entry into the Telephone Management System, and provides coverage for the CSO writers/schedulers.

Remote work is possible with required home setup. Required US citizenship, high school diploma, strong MS Word/Excel/Outlook/PowerPoint skills, and 2–3 years of customer service experience.

Qualifications

• Must be a US citizen.
• High school diploma or equivalent; additional post-high school training/desirable.
• Basic computer and keyboarding skills required.
• Microsoft Word, Excel, Outlook, PowerPoint required.
• Respond to all E-mail, calls and voicemails daily.
• 2–3 years customer service experience preferred; call center experience welcome.
• Capable of passing extensive background investigation for SSA access.
• Ability to manage multiple priorities and flexible hours including on-call duties.

Responsibilities

• Serve as primary interface between SSA telephone coordinators to ensure service requirements.
• Survey, suggest, and coordinate telephone service to maximize use of VoIP/TDM voice services.
• Answer the Telephone Trouble Line; open/close trouble tickets and dispatch technicians.
• Create/Close CSO orders with accurate reporting and data entry into the TMS.
• Provide coverage to SSA switchboard and transfer calls as needed.
• Assist with other office duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Time management

Problem solving

Education

High school diploma or equivalent

Tools

NORTEL/Avaya SL-100 SERVORD

NetPlus Telephone Management System

VoIP/Softphones

TMS (Telephone Management System)

Job description

Tyto Athene is seeking a Customer Service Order (CSO) Administrator in Baltimore, MD to manage SSA voice services. The role supports the SSA switchboard, oversees CSO orders and data entry into the Telephone Management System, and provides coverage for the CSO writers/schedulers.

Remote work is possible with required home setup. Required US citizenship, high school diploma, strong MS Word/Excel/Outlook/PowerPoint skills, and 2–3 years of customer service experience.