Service Order Dispatcher

Bristol Bay Native Corporation; Washington; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid holidays

Paid time off including sick and vacation leave

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement

Job summary

A leading service corporation is seeking a Service Order Dispatcher in Washington, D.C. This role requires strong communication and organizational skills, handling service call dispatch and customer inquiries. The ideal candidate will manage service records and ensure efficient technician allocation. This position requires a high school diploma and offers a competitive benefits package including paid time off and health insurance.

Qualifications

• Must have strong communication and customer service skills.
• Excellent organizational and time management skills are essential.
• Ability to handle pressure and work in a fast-paced environment.
• Proficiency with computer and scheduling software; dispatching experience preferred.

Responsibilities

• Receives and distributes work orders to service crews.
• Tracks and updates service orders and customer information.
• Schedules appointments and ensures technician availability.
• Dispatch orders and relay messages to mobile crews and other departments.
• Process customer service requests via phone, email, or online platforms.
• Track monthly tickets for statistical purposes and maintain technician availability.

Skills

Strong communication skills

Customer service skills

Organizational skills

Time management skills

Ability to work under pressure

Scheduling software

Education

High school diploma or equivalent

Tools

Computer and scheduling software

Job description

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This role requires a Top Secret Clearance.

What You’ll Do:

• Receives, records, and distributes work orders to service crews upon customers’ requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered.
• Distributes work orders to service crew. Schedules service call and dispatches service crew. Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication.
• Receives and processes customer service requests via phone, email, or online platforms.
• Assigns and dispatches service technicians to customer locations for repair and maintenance services.
• Tracks the number of monthly BOC tickets for statistical purposes.
• Schedules appointments and maintains a calendar of service orders and technician availability.
• Updates customers on service appointment status, estimated arrival times, and any changes to the appointment schedule.
• Maintains accurate and up-to-date records of service orders, including customer information, service history, and technician reports.
• Works closely with service technicians to ensure timely completion of service orders and customer satisfaction.
• Monitors inventory levels and orders supplies as needed for service technicians.
• Responds to customer inquiries and resolves complaints in a professional and timely manner.
• Collaborates with other departments and managers to ensure efficient and effective service delivery.

What You Bring:

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Excellent organizational and time management skills.
• Ability to work under pressure and in a fast-paced environment.
• Proficiency in computer and scheduling software.
• Prior experience in dispatching or customer service is preferred.
• Ability to use a computer and phone for extended periods of time.

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.