Contact Service Representative (CSR)(ICTAP)(Temporary)

Social Security Administration; Eatontown (NJ); Remote; USD 66,000 - 86,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Social Security Administration in Eatontown, New Jersey seeks a Contact Service Representative (CSR) under ICTAP for a temporary assignment. You will be the first point of contact, assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and Medicare Insurance Programs, and determine eligibility based on information gathered.

The position offers telework eligibility and a work schedule of up to 40 hours per week, with

Qualifications

• No substitution of education for experience.

Responsibilities

• Serve as the first point of contact for beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs.
• Obtain information to determine eligibility and entitlement for SSA programs and use automation tools to access and update information about claims or potential eligibility.

Job description

Contact Service Representative (CSR)(ICTAP)(Temporary)

• Hiring Agency: Social Security Administration
• Department: Other Agencies and Independent Organizations
• Location: Eatontown, New Jersey
• Schedule: Full time, Part time - up to 40 hours a week

Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This location is located at 7 Meridian Rd, Eatontown, NJ 07724 TOUR OF DUTY: Full time, Part time - up to 40 hours per week TYPE OF POSITION: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent.

Key Responsibilities

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs.

This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

Requirements & Education

There is no substitution of education for experience at this grade level.

Which agency is hiring for this position?

This position is with Social Security Administration, Other Agencies and Independent Organizations.

What is the salary for this position?

The posted pay range is $65855 – $85608/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-12.

What is the work schedule?

This is a Full time, Part time - up to 40 hours a week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.