Remote Contact Service Rep – Temporary

Social Security Administration; Eatontown (NJ); Remote; USD 66,000 - 86,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Social Security Administration in Eatontown, New Jersey seeks a Contact Service Representative (CSR) under ICTAP for a temporary assignment. You will be the first point of contact, assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and Medicare Insurance Programs, and determine eligibility based on information gathered.

The position offers telework eligibility and a work schedule of up to 40 hours per week, with

Qualifications

• No substitution of education for experience.

Responsibilities

• Serve as the first point of contact for beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs.
• Obtain information to determine eligibility and entitlement for SSA programs and use automation tools to access and update information about claims or potential eligibility.

Job description

Social Security Administration in Eatontown, New Jersey seeks a Contact Service Representative (CSR) under ICTAP for a temporary assignment. You will be the first point of contact, assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and Medicare Insurance Programs, and determine eligibility based on information gathered.

The position offers telework eligibility and a work schedule of up to 40 hours per week, with