Senior SRE - Remote, Drive Production Reliability

Real Work From Anywhere; United States; Remote; USD 152,000 - 205,000; Full time

Job summary

Fingerprint is seeking a Senior Site Reliability Engineer to join our fully remote Infrastructure team and own production reliability for our high‑volume identification platform. You will write code and infrastructure, define SLIs/SLOs, and lead incident responses to keep systems fast, available, and predictable at scale.

You will collaborate with product engineering, implement observability, manage outages, and optimize capacity with Terraform and containerized services.

Qualifications

• 6–10 years of experience in SRE, production engineering or backend infra on cloud‑based environments (AWS preferred).
• Owned a system end to end—designed, shipped, operated and managed consequences of issues.
• Hands‑on experience with SLIs, SLOs and error budgets; targets adopted and acted on.
• Strong incident skills leading high‑severity, customer‑facing incidents and postmortems.
• Depth in distributed systems, high throughput/low latency, and failure modes.
• Cloud fundamentals: networking, load balancing, containers (Kubernetes).
• Proficient in Terraform or equivalent, with code‑driven infrastructure.
• Go or Python production software development; shipping fixes, not just recommendations.
• Fluent with observability tooling and instrumentation of systems.
• Experience operating Redis/ElastiCache in production; depth is a differentiator.
• Software engineering best practices: version control, code reviews, tests, safe deployments.
• Strong ownership and autonomy; able to work without clearly defined requirements.
• English communication skills; able to document and review effectively.
• AI‑native by default; familiarity with AI tools to aid incident investigations and tooling.

Responsibilities

• Own the reliability of core production systems end to end; instrument and operate them under real traffic.
• Define and maintain SLIs/SLOs, dashboards and alerts; use error budgets to guide fixes.
• Improve alert quality, reduce noise, and ensure issues are detected before customers notice.
• Lead incident response; investigate across service boundaries and write actionable postmortems.
• Build secure, resilient infra with attention to failure modes: timeouts, retries, and load shedding.
• Perform capacity/performance work using real data: load testing, profiling, headroom planning.
• Enhance change safety: progressive delivery, automated rollbacks, production‑readiness signals.
• Manage infrastructure code/configuration (Terraform) and align with service architecture.
• Develop developer tooling to reduce toil and improve operational efficiency.
• Conduct deliberate failure testing (game days/chaos) to uncover gaps before customers.
• Collaborate with product engineering for high‑risk services: runbooks, rollback plans, on‑call handoff.
• Participate in on‑call rotation with improved runbooks and escalation clarity.
• Approach engineering with a security lens; review peer work for vulnerabilities.

Skills

Go

Python

Incident response

SRE

Cloud (AWS)

Kubernetes

Terraform

Tools

Terraform

Datadog

Prometheus

Grafana

OpenTelemetry

Redis/ElastiCache

Job description

Fingerprint is seeking a Senior Site Reliability Engineer to join our fully remote Infrastructure team and own production reliability for our high‑volume identification platform. You will write code and infrastructure, define SLIs/SLOs, and lead incident responses to keep systems fast, available, and predictable at scale.

You will collaborate with product engineering, implement observability, manage outages, and optimize capacity with Terraform and containerized services.