Remote SRE Leader: Build Scalable Reliability

Nationsbenefits; Plantation (FL); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Fully remote (US-based)

Competitive compensation

Growth opportunity

Cloud-native tech exposure

Job summary

NationsBenefits, a Healthcare FinTech provider delivering supplemental benefits and member engagement solutions, seeks a Manager, Site Reliability Engineering (SRE) to lead the US-based SRE team and drive reliability across production platforms.

This player-coach role blends people leadership with hands-on technical guidance, mentoring engineers, managing incidents, and coordinating with India for global follow-the-sun coverage.

Qualifications

• 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering.
• 1–2+ years of experience leading, mentoring, or managing engineers.
• Leading in a player‑coach model and hands‑on incident management.
• Production Kubernetes and Docker experience.
• Datadog or similar observability platforms.
• Helm, CI/CD pipelines, deployment automation.
• ITIL and Agile methodologies knowledge.
• SQL, MySQL, or NoSQL databases.
• Excellent communication and stakeholder management.
• Willingness to participate in PagerDuty on‑call and follow‑the‑sun model.

Responsibilities

• Lead US-based SRE team and mentor engineers.
• Conduct 1:1s, performance reviews, and career development.
• Own hiring, onboarding, and retention for the team.
• Manage on-call incidents and act as escalation point.
• Drive incident triage, resolution, and RCA.
• Track operational KPIs, SLAs, and SLOs.
• Improve reliability, observability, and resilience with Datadog.
• Embed reliability into the SDLC with DevOps teams.
• Collaborate with India for follow-the-sun coverage.
• Maintain documentation and compliance (HIPAA, PCI DSS, SOC 2, ISO 27001, HITRUST).

Skills

Team leadership

Incident management

Datadog

Kubernetes

Docker

SRE tooling

PowerShell

Bash

Python

Java

C#

CI/CD pipelines

Deployment automation

ITIL

Agile methodologies

SQL/NoSQL

Cloud platforms

On-call management

Communication

Tools

Datadog

PagerDuty

Helm

Jenkins

Job description

NationsBenefits, a Healthcare FinTech provider delivering supplemental benefits and member engagement solutions, seeks a Manager, Site Reliability Engineering (SRE) to lead the US-based SRE team and drive reliability across production platforms.

This player-coach role blends people leadership with hands-on technical guidance, mentoring engineers, managing incidents, and coordinating with India for global follow-the-sun coverage.