Remote SRE II: Reliability & Automation Engineer

jamf; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Jamf is seeking a Site Reliability Engineer II to balance development velocity with reliability across production services. You will work with engineering teams to measure services, investigate issues, and convert learnings into automation, tooling, and documentation that enhances reliability.

The role emphasizes hands‑on execution at the intersection of Engineering, Product, Customer Success, and Technical Support, with potential on‑call rotations and global collaboration across teams.

Qualifications

• 4+ years in software engineering, SRE, IT, or production operations (Required).
• Production troubleshooting across the stack using tools (profilers, dumps, queries, traces, logs, metrics).
• Exposure to Agile development. (Required)
• Hands‑on experience operating production services on AWS (EC2, S3, EKS, RDS/Aurora, CloudFront).
• Experience with observability tools (Grafana, Prometheus, LogicMonitor).
• Experience writing automation in a general‑purpose language (Python, Go, Java or similar).
• Judgement about applying AI in SRE work, verifying AI output before it affects production.
• Hands‑on experience using agentic development tools (Claude Code, Cursor, Copilot).
• Experience with IaC and CI/CD tooling (Terraform, GitHub Actions, Jenkins).

Responsibilities

• Define and maintain service level objectives, error budgets, and supporting indicators.
• Investigate production issues across layers using AI to correlate logs, metrics, and code.
• Produce runbooks, postmortems and proofs of concept for technical and non‑technical audiences.
• Take ownership of part of the team’s domain; eliminate toil via automation and AI agents.
• Refine AI agent guardrails and integrations (e.g., MCP servers).
• Contribute improvements to shared AI assets and prompts for the team.
• Collaborate across teams as escalation point; drive resolution for production issues.
• Possibly participate in on‑call rotation to support incidents outside business hours.
• Shape design of reliability improvements and bottleneck identification.
• Mentor less‑experienced engineers in debugging and AI techniques.
• Share findings with the team, including AI prompts that worked well.
• Other duties and special projects as assigned.

Skills

SRE

Troubleshooting

Python/Go/Java

Observability

AI integration

Automation

Tools

AWS

Grafana

Prometheus

Terraform

GitHub Actions

Job description

Jamf is seeking a Site Reliability Engineer II to balance development velocity with reliability across production services. You will work with engineering teams to measure services, investigate issues, and convert learnings into automation, tooling, and documentation that enhances reliability.

The role emphasizes hands‑on execution at the intersection of Engineering, Product, Customer Success, and Technical Support, with potential on‑call rotations and global collaboration across teams.