Remote SRE – AI-Driven Reliability & Automation

jamf; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

jamf is seeking a remote Site Reliability Engineer to partner with product engineering and support teams in Poland. The role blends hands-on production operations with automation design and AI-enabled tooling to improve reliability across services.

You'll work across architecture, data, and infrastructure, setting SLOs, conducting postmortems, and driving automation while collaborating with leadership on critical customer issues. Occasional in-person events may occur.

Qualifications

• 5+ years in software eng, SRE, or prod ops.
• Strong troubleshooting across the stack with logs, metrics and traces.
• Hands-on prod ops on AWS (EC2, S3, EKS, RDS/Aurora).
• Experience with observability tools and IaC automation.
• Judgement in applying AI for reliability and secure access.

Responsibilities

• Define SLOs, error budgets, and success indicators with teams.
• Troubleshoot complex prod issues end-to-end across layers.
• Create docs, runbooks, and postmortems for reuse.
• Reduce toil via automation and AI agents.
• Mentor engineers and advise on critical escalations.

Skills

SRE practices

AWS experience

Troubleshooting

AI tooling

Documentation

Mentoring

Tools

Grafana

Prometheus

LogicMonitor

AWS

Terraform

GitHub Copilot

Job description

jamf is seeking a remote Site Reliability Engineer to partner with product engineering and support teams in Poland. The role blends hands-on production operations with automation design and AI-enabled tooling to improve reliability across services.

You'll work across architecture, data, and infrastructure, setting SLOs, conducting postmortems, and driving automation while collaborating with leadership on critical customer issues. Occasional in-person events may occur.