Remote Spend Management Support Specialist

Rippling; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Remote work

Benefits

Bonuses

Job summary

Rippling is building a world-class Customer Support team to help customers realize the full potential of our Spend Management Platform. Team members focus on getting customers back on course when challenges arise and contribute to internal discussions around product enhancements.

We support the Spend Management and Finance modules, troubleshoot integration with QuickBooks Online, NetSuite, and Xero, and collaborate with Finance Ops, Payments, and Accounting to resolve issues while delivering

Qualifications

• 1–4 years of customer support experience in expense and spend management
• Experience with QuickBooks Online, NetSuite, Concur
• Understanding of US banking processes, credit card systems, and expense management workflows
• Experience supporting finance, accounting, or expense management software
• Demonstrated problem-solving skills and attention to detail
• Strong time management and prioritization abilities
• Excellent written and verbal English communication

Responsibilities

• Become a product expert on Rippling's Spend Management and Finance modules
• Support customers with spend workflows including expenses and invoicing
• Troubleshoot integration issues with QuickBooks Online, NetSuite, and Xero
• Identify and escalate bugs or edge cases to Product and Engineering
• Collaborate with Finance Ops, Payments, and Accounting teams to resolve issues
• Deliver high-quality, empathetic support and contribute to customer satisfaction metrics
• Document and track customer interactions in the CRM

Skills

Customer support

English proficiency

Problem-solving

Time management

Education

Bachelor's degree

Tools

QuickBooks Online

NetSuite

Concur

Job description

Rippling is building a world-class Customer Support team to help customers realize the full potential of our Spend Management Platform. Team members focus on getting customers back on course when challenges arise and contribute to internal discussions around product enhancements.

We support the Spend Management and Finance modules, troubleshoot integration with QuickBooks Online, NetSuite, and Xero, and collaborate with Finance Ops, Payments, and Accounting to resolve issues while delivering