Global Payroll Support Specialist

Rippling; El Paso (TX); Remote; USD 31,000 - 32,000; Full time

Job summary

Rippling is hiring a Customer Support Specialist for Global Payroll. You will troubleshoot payroll issues, guide customers through processing and compliance questions, and become the region's product expert for payroll and HR features.

You will develop clear docs, analyze support trends, and partner with product managers to address volume and regulatory concerns. The role emphasizes professionalism, adaptability, and customer-first problem solving.

Qualifications

• 1-4 years of customer support experience in US Payroll domain.
• Excellent analytical and problem-solving skills to investigate and resolve payroll discrepancies.
• Experience in a payroll provider, HR software company, or large in-house payroll function is preferred.
• Strong time management and prioritization abilities.
• Excellent written and verbal English communication skills.
• Reside in a Pacific or Mountain timezone state and able to work 9am–6pm PST.
• Available for a Tuesday–Saturday shift (Training Monday–Friday).

Responsibilities

• Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions.
• Be the go-to product expert on Global Payroll and HR capabilities for your region.
• Develop and maintain clear content, documentation, and FAQs for customers and internal teams.
• Analyze support interactions to identify trends and opportunities to improve the support experience.
• Collaborate with regional Product Managers to provide insights on support volume and compliance concerns.
• Serve as a senior resource and escalation point for complex payroll issues.
• Own and resolve challenging customer cases leveraging deep payroll knowledge.

Skills

Customer support

Payroll knowledge

Analytical skills

Communication skills

Time management

Timezone alignment

Job description

Rippling is hiring a Customer Support Specialist for Global Payroll. You will troubleshoot payroll issues, guide customers through processing and compliance questions, and become the region's product expert for payroll and HR features.

You will develop clear docs, analyze support trends, and partner with product managers to address volume and regulatory concerns. The role emphasizes professionalism, adaptability, and customer-first problem solving.