Remote Specialty Claims Adjuster — AI-Driven & Fast-Paced

Reserv; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Generous PTO policy

Family leave policy

Work from anywhere

Apple laptop and monitor

Job summary

Reserv is seeking a highly organized, customer-focused Non-Standard Claims Adjuster to support deposit replacement and surety programs, managing first-party claims with non-standard policy language. You will interpret contracts, leases, ledgers and addenda with accuracy, collaborate with property managers and policyholders, and drive fair, timely claim outcomes.

This remote-first role requires strong communication, empathy, and analytical skills as you help build a compliant, efficient claims

Qualifications

• Bachelor’s degree preferred.
• 3 years of experience in general claims handling or related insurance roles.
• Ability to interpret non-standard policy language, contract terms, and lease agreements.
• Active adjuster license(s) and willingness to obtain all required licenses within 60 days, including testing.
• Familiarity with state regulations, policy provisions, and claims procedures.
• Strong analytical skills - able to evaluate complex data and make sound decisions.
• Curious, proactive, and always looking for better ways to do things.
• Willingness to travel for client and claim needs.
• Excellent verbal and written communication skills with strong attention to detail.
• Superior organizational skills - able to prioritize and manage workload efficiently.
• Comfortable with an Apple laptop, Google Docs, Sheets, and other relevant software.

Responsibilities

• Provide prompt, courteous, and high-quality customer service.
• Manage a high volume of low-complexity claims; set and adjust reserves appropriately.
• Gather necessary information and documentation to initiate the claims process, explain coverage, and outline the next steps.
• Analyze contracts, financial ledgers, lease agreements, and addenda to determine claim validity and obligations.
• Ensure compliance with state regulations, policy provisions, and internal procedures.
• Communicate with all involved parties and issue payments within the set authority.
• Contribute to the continuous improvement of claims guidelines, best practices, and workflows.
• Oversee and direct investigative service providers, working closely with clients, counsel, and other stakeholders.
• Stay informed on industry trends, legal decisions, and policy changes affecting claims handling.

Skills

Claims handling

Adjuster license

Contract interpretation

Regulatory compliance

Analytical skills

Travel willingness

Communication skills

Problem solving

Education

Bachelor’s degree preferred

Tools

Google Docs

Google Sheets

Apple laptop

Job description

Reserv is seeking a highly organized, customer-focused Non-Standard Claims Adjuster to support deposit replacement and surety programs, managing first-party claims with non-standard policy language. You will interpret contracts, leases, ledgers and addenda with accuracy, collaborate with property managers and policyholders, and drive fair, timely claim outcomes.

This remote-first role requires strong communication, empathy, and analytical skills as you help build a compliant, efficient claims