Remote Commercial Property Claims Expert

Triwill Group; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous health-insurance package

401(k) retirement plan with employer-m

Competitive PTO

Generous family leave policy

Work from anywhere

Apple laptop & large monitor

Job summary

Reserv is seeking a Commercial Property Claims Adjuster to manage a caseload from first notice of loss through resolution, delivering fair, accurate outcomes for clients. You will leverage technology and analytics to drive efficiency, while collaborating with policyholders, clients, and internal teams to ensure precise handling of each claim.

This role requires strong claims judgment in a fast-paced, tech-forward environment, with willingness to travel and adapt to evolving processes and tools.

Qualifications

• Bachelor's degree; lack of one should not stop you if you possess all other qualifications.
• Active insurance adjuster’s license in home state or designated state
• Minimum of 5 years of experience with property claims
• Commercial property claims experience
• Desk and/or field appraisal experience
• Willing to obtain all licenses within 45 days, including required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Ability to analyze and evaluate complex data and make sound decisions based on guidelines
• Curious and motivated by problem solving and questioning the status quo
• Willingness to travel for client and claims needs

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims
• Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA
• Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim

Skills

Analytical thinking

Problem solving

Data analysis

Travel willingness

Education

Bachelor's degree

Tools

Desk/field appraisal experience

Job description

Reserv is seeking a Commercial Property Claims Adjuster to manage a caseload from first notice of loss through resolution, delivering fair, accurate outcomes for clients. You will leverage technology and analytics to drive efficiency, while collaborating with policyholders, clients, and internal teams to ensure precise handling of each claim.

This role requires strong claims judgment in a fast-paced, tech-forward environment, with willingness to travel and adapt to evolving processes and tools.